Customer Service Representative

6 days ago

Miami Gardens, United States A B Property Services, Inc. Full time
Job Type

Full-time

Description

About Us

Founded in 1987, Happy Floors is one of the nation's leading importer and distributor of premium ceramic flooring products and accessories. Headquartered in Miami, Florida, Happy Floors serves retail clients across the continental US.

Our long-term success is due to our close-knit team of dedicated professionals. In exchange for their hard work, we support our people with a rewarding work environment, a commitment to promoting from within, and competitive compensation with comprehensive benefits. If this sounds intriguing to you, take the first step forward and explore a career with Happy Floors.

We are looking for a talented and energetic Representative to join our Customer Service team. This individual will be responsible for maintaining appropriate levels of customer satisfaction, maximizing our sales productivity, and assisting with the overall optimization of customer service.

Job Summary:

The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual must be able to work in a fast-paced environment, as well as the ability to perform accurate data entry.

Essential Responsibilities:
  • Professionally respond to inbound calls from customers nationally
  • Accurately input information into various fields
  • Maintain CRM database with customer and prospect information
  • Maintain an order batch
  • Responsible for the life of an order that is assigned from processing to following up, if required
  • Follow up as necessary on orders to ensure that orders are processed in a timely manner
  • Verify Items and customer's information entered accurately
  • Follow up on pending payments and process payments

Supervisory Responsibilities:

This position has no supervisory responsibility.

Competencies:
  • Must be comfortable in a fast-paced environment and be multi-task oriented
  • Friendly, positive attitude, and eager to assist the customer regardless of the customer's disposition
  • Work effectively under pressure
  • Attention to detail
  • Collaborative and team player attitude

Requirements

Minimum Requirements:
  • High School Diploma or Equivalent (GED) preferred
  • Communication and Organizational skills (English/Spanish a plus)
  • 1 year of previous customer services/call center experience.
  • Customer service, email, and telephone etiquette are a must.
  • Must be computer literate with data entry skills.
  • Intermediate to advance knowledge of Microsoft Office: Word, Excel, and Outlook
  • Ability to navigate through multiple programs as well as reading and comprehending various customer care service tools.
  • Previous knowledge navigating Great Plains (GP) a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit, use hands and fingers, handle, or feel and talk and hear. May be required to lift and move boxes or packages not exceeding 20 pounds in weight. Some work stress inherent to the position and extended work hours may be required.

Work Environment:

The work environment will be an office environment. Noise level: Normal office noises

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

Happy Floors is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Job Type: Full-time

We are an equal employment opportunity employer/drug-free workplace.

  • Customer Service Representative

    4 days ago

    Miami Gardens, Florida, United States Wal-Mart Stores , Inc. Full time

    Job Title: Customer Service RepresentativeLocation: MIAMI GARDENS, FLCompany Overview: As a Customer Service Representative at Wal-Mart Stores , Inc., you will play a vital role in ensuring that our customers receive exceptional service. You will be the first point of contact for many customers, and your positive attitude and excellent communication skills...

  • Customer Service Representative I

    3 weeks ago

    Miami Gardens, Florida, United States Educational Federal Credit Union Full time

    About the Role:We are seeking a highly skilled Customer Service Representative I to join our team at Educational Federal Credit Union. As a key member of our staff, you will provide exceptional member service by serving as a consultant to members on various deposit and loan transactions/inquiries.Key Responsibilities:Process various types of transactions for...

  • Customer Service Representative

    5 days ago

    Miami, United States Intertek USA, Inc. Full time

    Customer Service Representative - Onsite with minimal/ occasional travel Intertek, a leading provider of quality and safety solutions to many of the worlds top-recognized brands and companies, is actively seeking a Customer Service Representative to Customer Service, Customer Service Representative, Representative, Sales Engineer, Manufacturing, Retail

  • Customer Service Representative

    3 months ago

    Miami, United States Doosan Corp Full time

    A Customer Service Representative will provide administrative sales and customer care support to a Distributor Network of 15-20, as the single point of contact for the Dealers commercial queries, requests, issues, claims etc. Good Customer Service ap Customer Service, Customer Service Representative, Representative, Order Fulfillment, Manufacturing, Sales,...

  • Customer Service Representative

    3 months ago

    Miami, United States Moon Moments Ltd Full time

    Customer Service Representative - Immediate Start | Paid Weekly On-site in Miami, FL A fantastic opportunity awaits in Miami, FL for an on-site Sales Customer Service Representative within our client's dynamic sales and marketing team. If you're passionate about driving sales and thrive on delivering top-notch service while achieving tangible results, we...

  • Customer Service Representative

    1 week ago

    Miami Gardens, United States A B Property Services, Inc. Full time

    Job Type Full-timeDescriptionAbout UsFounded in 1987, Happy Floors is one of the nation's leading importer and distributor of premium ceramic flooring products and accessories. Headquartered in Miami, Florida, Happy Floors serves retail clients across the continental US.Our long-term success is due to our close-knit team of dedicated professionals. In...

  • Customer Service Representative

    1 week ago

    Miami, United States Performing Arts Consultants Full time

    About the job Customer Service Representative Performing Arts Consultants is committed to providing exceptional service to our customers. We are looking for a dedicated, friendly, and professional Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing them...

  • Customer Service Representative

    6 days ago

    Miami, United States Performing Arts Consultants Full time

    About the job Customer Service Representative Performing Arts Consultants is committed to providing exceptional service to our customers. We are looking for a dedicated, friendly, and professional Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing them...

  • Customer Service Representative

    2 months ago

    Miami, United States Performing Arts Consultants Full time

    About the job Customer Service Representative Performing Arts Consultants is committed to providing exceptional service to our customers. We are looking for a dedicated, friendly, and professional Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing them...

  • Customer Service Representative

    3 weeks ago

    Miami, Florida, United States SSM Services, inc Full time

    About the RoleSSM Services, inc is seeking a highly motivated and customer-focused Customer Service Representative to join our team. This role offers an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Customer Interaction:...

  • Customer Service Representative

    2 days ago

    Miami, United States Winn-Dixie Full time

    **Job Summary:** Customer Service RepresentativeWe are seeking a highly motivated and results-driven Customer Service Representative to join our front-end team at Winn-Dixie. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions accurately and efficiently, and maintaining a clean and...

  • Customer Service Representative

    1 day ago

    Miami, United States Four Seasons Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Four Seasons. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, handling their inquiries and requests in a timely and professional manner.The ideal candidate will have excellent...

  • Customer Service Representative

    1 day ago

    Bell Gardens, California, United States Big 5 Full time

    **Job Description**: As a Customer Service Representative at Big 5, you will play a vital role in ensuring that our customers have an exceptional shopping experience. You will be responsible for answering customer inquiries, resolving issues, and providing recommendations on products.**Estimated Salary:** $40,000 - $55,000 per year**Key Skills and...

  • Customer Service Representative

    1 week ago

    Palm Beach Gardens, United States Kasper Electrical Full time

    Who We Are Kasper Electric is a faith-based organization, dedicated to improving the quality of lives of the families we employ and the customers we serve, through excellence in all we do, growth the areas that matter, and doing unto others as we would have them do to us. Job Title: Customer Service Representative Customer Service Representative Job Summary:...

  • Customer Service Representative

    3 months ago

    Miami, United States SNI Companies Full time

    Job Details Seeking Out Friendly, Service-Oriented Customer Service Professionals in Doral/Medley/Hialeah! Position Overview: The Customer Service Representative will be responsible for all aspects of receiving customer inquiries, determining cost estimate, providing quotes, receiving and interpreting work scopes, reporting progress and providing status...

  • Customer Service Representative

    1 month ago

    Miami, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are looking for a diligent Customer Service Representative to be a part of our team. This role is based in Medley, Florida, and offers a long-term contract employment opportunity. As a Customer Service Representative, you will take on a variety of tasks, including assisting customers via phone, resolving issues related to...

  • Customer Service Representative

    2 months ago

    Miami, United States Coburn Technologies Full time

    Customer Service Representative - LAM - Location: Miami Office. Overview:Join our dynamic team at Coburn Technologies as a Call Center Representative! Youll be the first point of contact for our customers, handling incoming calls, emails, and web ch Customer Service Representative, Customer Service, Representative, Customer Experience, Manufacturing, Retail

  • Customer Service Representative

    2 months ago

    Miami, United States SNI Companies Full time

    Job Details About Us: SNI Companies is a staffing agency hiring for a leading wholesale distributor of health supplements that is committed to providing exceptional products and service As part of our expansion, we are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. Position Overview: As a Customer...

  • Customer Service Representative

    2 weeks ago

    Miami, United States Midway Ford Miami Full time

    About the RoleThe Customer Service Representative will provide exceptional service to our customers, handle phone calls and inquiries, and maintain the front desk area. This is an excellent opportunity to work in a fast-paced environment and make a real impact on our business.

  • Customer Service Representative

    6 days ago

    Miami, United States northwood Full time

    The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.Open and maintain customer accounts by recording account informationResolve product or service...