Health Services Business Analyst
2 months ago
ABOUT UCARE
UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.
WORKING AT UCARE
Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.
Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 14 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.
Position Description
As a Health Services Business Analyst, you will be responsible to study and measure assigned Health Services department business processes, the data they generate, key processes, outcome metrics, and key business questions/outcomes. As a member of cross-functional teams, you will document business processes and analytic tool design, ensuring that it is accessible to others, repeatable and accurate. You will assist in the creation of user stories and collaborate with your cross-functional and/or BA team to test whether solutions deliver value to identified users, according to priorities established by key business stakeholders. You will support the Health Services organization (Clinical Services, Mental Health & Substance Use Disorder Services, Care Coordination & LTSS and Health Services & Quality Operations) by helping to ensure that product features and solutions deliver an excellent user/customer experience and conform to departmental, corporate, industry, and regulatory standards as specified.
* Understand and document systems and their current state and functionality to define needs and recommend solutions that deliver value to identified stakeholders(s). Value could be reduction of costs, reduction of risks, enhanced quality, improving user/customer satisfaction and/or the ability to support data driven decision making.
* Create visual documentation of key workflows, processes, and opportunities to enable a shared understanding of their assigned functional area across UCare.
* Shares understanding of user needs to collaborate on workflow & system design, testing, maintenance, and the proactive measuring and monitoring of their performance over time.
* Perform the identification, documentation, and communication of epics, features and user stories to support product, process, people and technology changes and improvements for the Health Services organization.
* Perform GuidingCare user acceptance testing, as needed, for monthly patch releases, product enhancements, and other related initiatives requiring end to end testing.
* Other projects and duties as assigned.
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