Business Analyst, Workday

3 days ago

Minneapolis, Minnesota, United States Optum Full time

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Analysis and documentation
    • Identify and define business, functional and interface requirements
    • Construct workflow charts and diagramsProcess complex service requests from the analysis and definition of customer requirements through intake, approvals, service delivery, implementation and fulfillment
    • Analyze and provide solutions or recommendations to resolve complex customer inquiries for functionality not working as implemented
    • Validate resource requirements, develop cost estimate models and gain sign-off from stakeholder
    • Manage simple requirement conflicts, and escalate complex requirement conflicts to senior level analysts
    • Communicate to internal IT providers of hardware, software and network requirements. Partner with senior analyst if negotiation is needed
    • Implement, modify, test, and administer business system applications under minimal supervision
    • Improve current systems by studying practices and designing modifications
    • Study and evaluate emerging technologies for potential company use
  • Customer management and support
    • Prepare technical reports by collecting, analyzing, and summarizing information and trends
    • Implement, tests, and deploy solutions to business problems
    • Follow incident, change and release management processes
    • May be required to provide on-call support outside of regular business hours
    • Provide training for end-users and other analysts
  • Project management
    • Under supervision, manage small to medium projects by developing project plans and monitoring performance
    • Actively participate on larger project teams utilizing project methodology tools
    • Prioritize initiatives based on business needs and requirements
    • Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GEED (or higher)
  • 2+ years of experience in information technology, business analysis or related field
  • 2+ years of experience in a Business Systems Analyst position doing the following:
    • Analysis and documentation
    • Customer management and support
    • Project management
  • 1+ years of Workday experience
  • Ability to work on call every 14th week from 5:00pm - 7:00am
  • Must be 18 years of age

Preferred Qualifications:

  • Bachelor's degree in information technology, computer science or related field
  • Kronos experience
  • Experience with Human Resources policies and practices
  • Healthcare experience
  • Union contract collective agreement experience

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

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