Client Service Manager

2 weeks ago

Denver, United States MGA Homecare Full time
Company Description

MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities within Denver and surrounding areas.

We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every home. MGA Homecare is proudly serving the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and are here to be a resource for patients and their families.

Job Description

The Therapy Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff to more quickly resolve challenges and address concerns. The CSM oversees all non-clinical aspects of the provision of care that includes the utilization of authorized hours, the vetting of potential candidates, and the management of communication between clients, field staff, and office personnel. The core focus of the position is to ensure client satisfaction and increase client retention. This position reports directly to the Client Services Supervisor, Director of Operations, or the Administrator.

Duties and Responsibilities
  • Demonstrates a working knowledge of therapy services and the deficits/diagnosis/vocabulary associated with those services.
  • Collects and documents Referral information for Therapy services. Communicates the referral needs during staffing meetings to engage services for the client. Follows through with problem solving barriers to services being initiated.
  • Troubleshoots authorization and client family needs in order to determine feasibility and financial responsibility regarding therapy services.
  • Coordinates admission prior to therapy evaluation with client caregiver. Completes required consent paperwork to initiate services in an accurate and timely manner.
  • Demonstrates an understanding of who to collaborate with regarding family dynamic concerns from the clinician or the client receiving services. With the goal of maintaining a positive work environment for staff and clients.
  • Coordination of services with external providers and support for families attempting to access services in addition to those provided by MGA Homecare.
  • Establishes effective communication & utilizes critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issues or questions between clients, field staff and office personnel.
  • Builds strong relationships with clients/families by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement.
  • Sets proper and realistic expectations with clients regarding MGA's service capabilities.
  • Appropriately logs all non-clinical client & field staff complaints in accordance with MGA policy.
  • Collaborates with recruiting team to address long and short-term staffing needs by communicating client specific requests.
  • Demonstrates working knowledge of payer source requirements, including an understanding of Medicaid, MGA specific software systems, internal processes, policies and procedures.
  • Communicates and escalates all client and field staff issues to management in accordance with MGA Policy.
  • Participates in the on-call rotation for after-hours service issues.
  • Effectively supports and executes the mission, ethics, and goals of the company.
  • Represents MGA and themselves in a positive and professional manner.
  • Completes work within designated time.
  • Demonstrates a high level of honesty, integrity and accountability.
  • Adheres to all company policies and procedures outlined in Employee Handbook, Employee Agreement, and/or communicated from management.

Qualifications

Requirements
  • Bachelor's Degree Preferred
  • Bilingual (Spanish/English) preferred
  • 2+ years' experience in customer service role
  • 1+ years' experience in management position preferred
  • Reliable means of transportation and flexibility to travel
  • Current state driver's license and automobile insurance.
  • Must demonstrate ability to meet deadlines
  • Strong communication skills required

Additional Information

As an MGA Client Service Manager you can expect
  • Competitive Annual Salary with a pay range of upto $55,000
  • Health, Dental & Vision Coverage
  • Health Savings Accounts (HSA-available if enrolled in high deductible plan)
  • Flexible Spending Accounts (FSA & LPFSA)
  • Dependent Care Reimbursement Accounts (DCRA)
  • Employee Assistance Program (EAP-available if enrolled in Health plan)
  • 401(k) retirement plan
  • Paid Time Off (PTO)
  • Company Paid Holidays
  • 100% Company Paid Life Insurance (if enrolled in Health plan)
  • Voluntary Life Insurance
  • Short & Long-Term Disability
  • Critical Illness/Accident Insurance
  • Hospital Indemnity Insurance
  • Identity Protection Plan
  • Legal Care Plan

#IND123-CO

  • Client Service Manager

    1 week ago

    Denver, United States MGA Homecare Full time

    Company DescriptionMGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior...

  • Client Service Manager

    3 weeks ago

    Denver, United States MGA Homecare Full time

    Job DescriptionJob DescriptionCompany DescriptionMGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA)...

  • Client Service Manager

    1 day ago

    Denver, United States MGA Homecare Full time

    Company Description MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior...

  • Service Manager

    1 week ago

    Denver, United States Service Logic Full time

    ** Tolin Mechanical Systems Co** ** Service Manager** Denver, CO 80239 **General Description** : , an established, well recognized and respected HVAC service contractor, is looking for an experienced **Service Manager** to join our **Denver Branch****Tolin Mechanical** . We are seeking a candidate who meets the qualifications listed below. **Company...

  • Client Service Manager

    4 weeks ago

    Denver, Colorado, United States Moneta Full time

    Job Description Moneta is actively seeking a Client Service Manager to join our Denver, Colorado financial advisory team office.  In this role, you will develop and build relationships with our clients through frequent interaction, providing dedicated service to meet client needs.  Moneta provides the opportunity for long term career growth and...

  • Client Service Supervisor

    2 weeks ago

    Denver, United States VCA Animal Hospitals, Inc. Full time

    Client Service Supervisor. We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under direction from the Hospital Director and Client Service Manager, the Client Service Supervisor Client Service, Supervisor, Business Operations, Service Manager, Skills, Client Relations, Animal Care,...

  • Client Service Administrator

    2 weeks ago

    Denver, United States Moneta Group Full time

    Moneta is actively hiring a part-time Client Service Administrator to support client team operations by providing overall assistance to Partners and team members on various tasks and projects. Learn to enhance processes, identify efficiencies, and ta Client Service, Administrator, Service Manager, Client, Retail

  • Client Service Support

    2 weeks ago

    Denver, United States Core Ventures LLC Full time

    The Company: We value your story, how you got here, and where you are going. We work diligently to build and maintain the appropriate structures, tools, and support for every client's uniquely evolving financial universe, and we have a story of our own. We founded IWP in 2005 to fill a void of services that we experienced as clients. Everyone wanted to...

  • Client Service Support

    4 days ago

    Denver, United States Core Ventures LLC Full time

    The Company: We value your story, how you got here, and where you are going. We work diligently to build and maintain the appropriate structures, tools, and support for every client's uniquely evolving financial universe, and we have a story of our own. We founded IWP in 2005 to fill a void of services that we experienced as clients. Everyone wanted to...

  • Client Service Support

    2 weeks ago

    Denver, United States Core Ventures LLC Full time

    The Company: We value your story, how you got here, and where you are going. We work diligently to build and maintain the appropriate structures, tools, and support for every client's uniquely evolving financial universe, and we have a story of our own. We founded IWP in 2005 to fill a void of services that we experienced as clients. Everyone wanted to...

  • Client Service Support

    14 hours ago

    Denver, United States Matchstick Full time

    Job DescriptionJob DescriptionThe Company:We value your story, how you got here, and where you are going. We work diligently to build and maintain the appropriate structures, tools, and support for every clients uniquely evolving financial universe, and we have a story of our own. We founded IWP in 2005 to fill a void of services that we experienced as...

  • Client Services Lead

    4 weeks ago

    Denver, United States HTP Solutions Full time

    The purpose of the Client Service Lead role is to be the primary point of contact for our billable resources, including managing performance, rate changes, and future engagements. This role is also the primary contact for our clients and is accountable for managing contracts, timekeeping, and invoicing. This role demands collaboration and partnership with a...

  • Senior Hydrogeologist

    4 days ago

    Denver, United States Brown and Caldwell Full time

    ** Senior Hydrogeologist & Client Service Manager** **Job Category****:** Client Services **Requisition Number****:** SENIO02638 Showing 1 location **Job Details** **Description** Brown and Caldwell has an exciting opportunity for a **Senior Hydrogeologist** to join our **Mining Market Sector Team**. The primary focus of this position is to take a lead...

  • Client Service Representative

    4 days ago

    Denver, United States Vcacareers Full time

    **Client Service Representative** Category: Hospital Client Service Location: Denver, CO, US **Job Description:** Job Description: Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is...

  • Client Service Representative

    1 week ago

    Denver, United States VCA Antech, Inc. Full time

    Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable...

  • Client Service Representative

    3 weeks ago

    Denver, United States CareerBuilder Full time

    GoodVetsis a community of animal hospitals co-owned with veterinarians. Sitting at the intersection of quality-first and people-first,GoodVetsprovides an environment of mentorship for all our employees while also providing the high quality of care and hospitality that todays pet parents demand. At GoodVets, we seek to find professionals passionate about the...

  • Client Service Rep

    3 weeks ago

    Denver, United States Trane Technologies, plc Full time

    : Trane in Denver, CO is hiring for an Associate Account Manager to join our team. In this role you will be responsible for developing long-term customer relationships and maximizing account penetration and customer retention by developing HVAC syste Client Service, Account Manager, Service, Technology, Retail, HVAC

  • Client Services Administrator

    2 weeks ago

    Denver, United States Quick Box Fulfillment - Quick Holdings, LLC Full time

    Quick Box Fulfillment is looking for a Client Services Administrator to help with day to day tasks within the Client Services team. The Client Services team is responsible for all communications to the Quick Box client base. As part of the team you w Client Service, Administrator, Client, Business Services

  • Client Development Manager

    2 weeks ago

    Denver, United States BBMK Contracting LLC Full time

    Client Development Manager -Private Sector –BlueTeam We are… BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing — both domestic and international — and our clients are the world’s premier commercial portfolio owners and operators. We are a turnkey provider for portfolio managers, owners, asset...

  • Client Service Representative

    2 weeks ago

    Denver, United States Evanseastvet Full time

    Client Service Representative$19-$21 Hourly PayWe are looking for a CSR with excellent communication skills, phone etiquette, organizational skills, and be able to perform tasks efficiently .Although we offer flexibility in scheduling, our ideal candidate would be able to work any shift that is needed with some weekends. We look forward to providing our new...