FT Manager Customer Service

4 weeks ago


Lexington, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 288280_external_USA-NC-Lexington
Address: USA-NC-Lexington-1989 Cotton Grove Road
Store Code: Store 00515 Managers (2718304)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

DUTIES AND RESPONSIBILITIES

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn't stall the execution of delivering expected outcomes
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

QUALIFICATIONS

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a \

  • Lexington, United States Food Lion Full time

    Count on me - We know what to do, we make it easy, we do our part and we care!Job Title: Customer Service ManagerJob Code: 401 Department: Front End Reports To: Store ManagerPrimary Purpose:Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of...


  • Lexington, United States Food Lion Full time

    Count on me - We know what to do, we make it easy, we do our part and we care!Job Title: Customer Service ManagerJob Code: 401 Department: Front End Reports To: Store ManagerPrimary Purpose:Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of...


  • Lexington, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 404117_external_USA-NC-Lexington Address: USA-NC-Lexington-291 Talbert Blvd Store Code: Store 00122 Front End (7206367) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...


  • Lexington, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...


  • Lexington, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...


  • Lexington, United States Service Experts Full time

    Position Title: Customer Service Specialist *THIS IS A HYBRID ROLE* (M-F 10am-7pm) Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an...


  • Lexington, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 387292_external_USA-NC-Lexington Address: USA-NC-Lexington-291 Talbert Blvd Store Code: Store 00122 Front End (7206367) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...


  • Lexington, South Carolina, United States MyPlace Asset Manager LLC Full time

    Job Title: Asset Management SpecialistThe estimated salary for this role is $60,000 - $70,000 per year. Job Summary:This position involves overseeing the day-to-day operations of a self-storage facility, including customer service, leasing units, and managing finances. The ideal candidate will have prior experience in property management, customer service,...


  • Lexington, Kentucky, United States Levy Full time

    Job OverviewWe are seeking an experienced Customer Service Manager to join our team at Levy, a leading food and beverage company. The successful candidate will be responsible for managing the operations of multiple concession stands, ensuring a high level of customer satisfaction and driving sales growth.


  • Lexington, South Carolina, United States MyPlace Asset Manager LLC Full time

    Job Title: Facility Operations ManagerThe estimated salary for this role is $55,000 - $65,000 per year. About the Role:The Facility Operations Manager is responsible for overseeing the day-to-day operations and management of a self-storage facility. This includes customer service, leasing units, maintaining the property, managing finances, and ensuring a...


  • Lexington, Kentucky, United States Warrior Service Company Full time

    We are seeking a seasoned Veteran Support Service Manager to join our team at Warrior Service Company in Lexington, KY. In this critical role, you will oversee the delivery of medical equipment to veterans, ensuring timely and efficient delivery while providing exceptional customer service.Job Overview:This position requires a deep understanding of...


  • Lexington, Kentucky, United States Gordon Food Service Full time

    Job ResponsibilitiesAs a Store Associate, your primary duties will include engaging with customers, stocking products, maintaining store appearance, and following cash handling procedures. You'll also take initiative in tasks such as inventory management and assisting colleagues during peak periods.


  • Lexington, Kentucky, United States Burlington Stores Full time

    OverviewWe are seeking a highly skilled Customer Service Lead to join our team at Burlington Stores in Lexington, Kentucky. This is a part-time regular position with a competitive hourly wage of $14 per hour. As a Customer Service Lead, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional...


  • Lexington, South Carolina, United States Burlington Stores Full time

    **Overview:**Burlington Stores is seeking a talented Customer Service Lead to join our team in Lexington. This role is ideal for individuals who thrive in fast-paced environments and possess strong leadership skills.As the Part-Time Customer Service Lead, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating...


  • Lexington, United States Robert Half Full time

    Description Robert Half is seeking Customer Service Representatives to become a part of a call center team in the hospitality industry for a company based in Lexington, KY. In the role of a Customer Service Representative, your responsibilities will include managing both inbound and outbound calls, promptly processing client requests, and accurately...


  • Lexington, South Carolina, United States Big I South Carolina Full time

    About Our TeamWe are seeking a highly motivated Customer Service Professional to join our team at Big I South Carolina. As a Customer Service Professional, you will be responsible for providing exceptional customer service and support to our commercial clients.Key Responsibilities:Confer with customers to provide detailed information about products and...


  • Lexington, North Carolina, United States Food Lion Full time

    Job Summary:We are seeking a skilled Customer Service Lead to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service and ensuring that our store meets the highest standards of quality and safety.In this role, you will work closely with our management team to achieve sales...


  • Lexington, United States MAU Workforce Solutions Full time

    Start your new career as a Customer Service Representative at our client's shipping team in Lexington, SC. As a Customer Service Representative, you will manage essential data input tasks, ensure data accuracy, maintain inventory databases, schedule shipments with external customers, and perform daily administrative tasks. This role requires a team player...


  • Lexington, United States Quantrell Volvo Full time

    Quantrell Auto Group is home to Cadillac, Subaru and Volvo franchises along with a pre-owned lot, an outstanding service department and a body shop. Many of the current employees have been with the company for 30 years or more. In addition to serving its customers, Quantrell Auto Group has been very active in many charitable organizations over the years....


  • Lexington, United States Robert Half Full time

    Description We are offering a permanent employment opportunity in the hospitality industry in Lexington-Fayette, Kentucky. The role is for a Customer Service Representative, who will be tasked with managing customer interactions, maintaining customer records, and ensuring client satisfaction. Various shifts and schedules are available. Apply today to be...