Overnight Operations Supervisor

3 weeks ago

Bretton Woods, United States Omni Hotels Full time

Location

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

The main purpose of the Overnight Operations Supervisor is providing the appropriate support of all operations.

Responsibilities

* Supervise all operations during overnight shift.
* Communicate with all department managers on continuing basis.
* Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
* Be very familiar with the hotel computer system for training maintenance and trouble shooting.
* All lobby area corridors and staircases are kept debris free at all times.
* Oversees and keeps on order the storage of all guest luggage.
* Maintains an orderly shift log of all Bell stand activities including check-in, check-out, deliveries, luggage storage, mail and message deliveries.
* Knowledge of the Hotel History
* Knowledge of the Valet operations.
* Receive direction for house calls via phone or radio.
* Assist engineers and mechanics with repairs
* Have a thorough understanding of Omni fire alarm procedures and other emergencies.
* Have a thorough understanding of Omni Hotel rules and regulations.

Qualifications

* Previous luxury hotel experience is preferred.
* Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
* Ability to stand for the entire scheduled shift.
* Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
* Four year college degree, preferably in the hospitality industry
* Knowledge of Property Management Systems and related computer programs
* Strong knowledge of Microsoft Office Software.

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