Client Experience Coordinator

2 weeks ago


Clementon, United States ABHS Full time
Job Purpose Summary:

  • Responsible for relationship and rapport building with the clientele of Victory Bay Recovery Center. Responsible for execution of alumni functions and AMA blocking.

Core Functions:

  • Client Advocacy
  • Referral Facilitation

  • Alumni Management
  • Client Culture
  • LMA

Responsibilities Include:

  • Relationship building with clients of all Victory Bay Recovery Center programs

  • Providing AMA follow-up phone calls
  • Actively blocking AMA's
  • Spotting, delegating and/or addressing problems that occur in client experience in both Dignity Hall and Victory Bay
  • Attends Clinical Orientation Groups
  • Collaborate with Admissions and Clinical to assist in refer out process

  • Liaise with PRS Team Lead and Clinical Staff to ensure best client outcomes and communication of client needs
  • On-Call/After-Hours Phone coverage and availability, as needed
  • Maintain frequent communication with all alumni members
  • Maintain and frequently update social networking presence, managing alumni Facebook page
  • Organize and facilitate the monthly new client lunch

  • Manage and prepare PowerPoint presentations to orient new clients to our Alumni program.
  • Organize and facilitate the monthly Alumni Meeting.
  • Organize and facilitate the quarterly Alumni dinner
  • Organize and facilitate a quarterly Alumni event.
  • Organize and distribute Alumni packages (jacket, coin, etc.)

  • Liaise between departments as it relates to organizing alumni events or assisting alumni members with treatment.
  • Works a mix of day, night and swing shift in order to make maximum contact with full census

Job Type: Full-time

Required education: N/A

Required experience: 2-4 years' experience working in a Drug & Alcohol Treatment Facility.

Proper Knowledge and Skills:

  • Proper English and grammar, usage and spelling
  • Software application related to the field
  • General offices principles and practices

  • Basic computer knowledge including email etiquette
  • Professional phone and customer service demeanor

Physical requirements:

  • Must be able to lift 20-50 lbs.
  • Occasional to frequent walking, sitting, standing, driving

  • Close eye work (computers, typing, reading, writing)

Environmental Factors:

  • Communicable diseases
  • Hot/cold temperatures
  • Environmental conditions may vary

Required licenses or certifications:

Can obtain through Victory Bay after hiring if not obtained prior.

  • Current CPR Certification
  • Narcan training
  • Peer Recovery Specialist Certification

  • Crisis Prevention Institute Certification (Within first 90 days of employment)

This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

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