Client Experience Coordinator

2 weeks ago


Clementon, United States ABHS Full time
Job DescriptionJob Description

Job Purpose Summary:

  • Responsible for relationship and rapport building with the clientele of Victory Bay Recovery Center. Responsible for execution of alumni functions and AMA blocking.

Core Functions:

  • Client Advocacy

  • Referral Facilitation

  • Alumni Management

  • Client Culture

  • LMA

Responsibilities Include:

  • Relationship building with clients of all Victory Bay Recovery Center programs

  • Providing AMA follow-up phone calls

  • Actively blocking AMA’s

  • Spotting, delegating and/or addressing problems that occur in client experience in both Dignity Hall and Victory Bay

  • Attends Clinical Orientation Groups

  • Collaborate with Admissions and Clinical to assist in refer out process

  • Liaise with PRS Team Lead and Clinical Staff to ensure best client outcomes and communication of client needs

  • On-Call/After-Hours Phone coverage and availability, as needed

  • Maintain frequent communication with all alumni members

  • Maintain and frequently update social networking presence, managing alumni Facebook page

  • Organize and facilitate the monthly new client lunch

  • Manage and prepare PowerPoint presentations to orient new clients to our Alumni program.

  • Organize and facilitate the monthly Alumni Meeting.

  • Organize and facilitate the quarterly Alumni dinner

  • Organize and facilitate a quarterly Alumni event.

  • Organize and distribute Alumni packages (jacket, coin, etc.)

  • Liaise between departments as it relates to organizing alumni events or assisting alumni members with treatment.

  • Works a mix of day, night and swing shift in order to make maximum contact with full census

Job Type: Full-time

Required education: N/A



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