CCSG Practice Coordinator, Cardiology
3 weeks ago
The Practice Coordinator will be responsible for day-to-day operations of the division ensuring efficiency, productivity, and operational maintenance of the division under the general supervision of the Practice Manager. Responsibilities include the day to day management of service as well as projects related to divisional operations, program coordination, academic activities and assisting with human resources related activities. This position requires a detail-oriented candidate with superior follow-through and organizational skills. It requires maintaining solid working relationships with a variety of providers, clinical team members and staff throughout the division/location, and at multiple satellite locations.
1. Principal Duties and Responsibilities: (in coordination with the Practice Manager)
* Responsible for the day-to-day operations of the division/location that contributes to the enhancement and promotion of a high Patient Family Experience. This includes but is not limited to: staff training, staff schedules, patient relations issues, and other issues that arise in the clinic.
* Oversight of the day to day operations of managed care related activities which include ensuring timely responses to our billing group, authorization capture and insurance verification.
* Responsible for dissemination of relevant departmental and hospital information.
* Responsible for and updating and coordinating any changes to the On Call Schedule and weekly clinic schedule.
* Maintains and updates website in coordination with Corporate Communication
* Responsible for scheduling and coordinating monthly staff meetings as well as taking meeting minutes. Prepare and present information at meetings as assigned by the Practice Manager and ensure staff is compiling information needed for the meeting.
* Faculty reimbursements, maintaining all divisional/Practice physicians.
* Ensure appropriate coverage for faculty time away (i.e. conferences and vacations).
* Coordinate and book travel when needed ( conference, meetings)
* Monitor and calculate monthly individual physician office and surgical based productivity and generate report.
* Surgical scheduling as well as trouble-shooting billing issues for providers and staff.
* Practices and ensures commitment to quality and safety in all areas including DMS, huddles, handwashing and other initiatives in collaboration with the Practice Manager.
* Human Resource Responsibilities (in coordination with the Practice Manager):
* Provides input with regard to Human Resources activities within the division including areas of recruiting, hiring, orienting, training, disciplining, performance evaluation, goal-setting, and assists with resolving non-complex employee relations issues. Comply with all applicable CT Children's policies and procedures.
* Delegate duties to others in the department based on skills and workload.
* Conduct staff meetings to keep employees informed.
* Authorizes and monitors vacation requests, changes in work or lunch schedules, arranging for coverage as necessary.
* Determine when and if role changes are necessary, make recommendations to the Medical Director and Practice Manager and implement approved changes as appropriate.
3. Other General Responsibilities (in coordination with the Practice Manager):
* Responds to requests for changes that will improve practice conditions for physicians either by implementing such changes or by discussing them with the Medical Director as applicable.
* Participates in projects as assigned by leadership, maintains flexibility regarding workload and the needs of the service.
* Bases decisions and actions on understanding the perspective of others; is a role model to others in service standards.
* Interacts professionally with fellow employees and other ancillary departments
* Maintains good communication with and reports problems to Medical Director, Practice Manager and Director of Clinical Operations.
4. Office Management
* Maintain office equipment, and supplies.
* Coordinates office maintenance and repairs.
* Manage and monitor office assignments.
5. Other duties as assigned.
Education/Experience:
* Education Required: Bachelor's degree in healthcare/business administration or related field experience preferred
* Experience Required: At least five years' experience working in a hospital/medical office
* Experience Preferred: Previous experience in a customer service role preferred
License/Certifications:
N/A
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