Call Center Representative

3 weeks ago


Brockton, United States Apothecare, Inc Full time
Job Type

Full-time

Description

Apothecare Pharmacy, LLC is one of the region's largest independently owned pharmacy providers, servicing patients throughout the Commonwealth of Massachusetts and expanding into neighboring states from our location in Brockton, MA. Utilizing state-of-the-art automated medication packaging technology and hosting an innovative postdoctoral fellowship program, we are a rapidly growing organization with a perpetual focus on the highest quality pharmaceutical care. We take pride in servicing the unique needs of our patient population which includes group homes, hospice, assisted living facilities, and independently living seniors. To learn more about the services we provide, please visit www.apothecareinc.com.

We are looking for customer-oriented contact center representatives. A contact center representative will act as a liaison, provide product/services information, and resolve emerging problems that our customers might face with accuracy and efficiency. The best contact center representatives are genuinely excited to help customers-with patience, empathy, and precise communication. Contact center representatives can put themselves in the customers' shoes and advocate for them when necessary. Problem-solving comes naturally to contact center representatives. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer query. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
  • Manage a high volume of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Rotate staffing in a low-volume reception area

Requirements

Skills
  • Proven contact center support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of customers
  • Excellent communication skills
  • Ability to follow documented processes
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:
  • Evening shift
  • Holidays
  • Monday to Friday
  • Weekend availability


  • Brockton, Massachusetts, United States TruStone Financial Credit Union Full time

    WHO WE ARE:TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members' financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 23 locations...


  • Brockton, United States HarborOne Bank Full time

    Who We Are:For over a century, HarborOne's mission has not wavered, total commitment to our customers, our communities, and our colleagues. Founded in 1917 to serve the growing financial needs of our local communities, HarborOne continues to honor an Customer Service Representative, Customer Service, Call Center, Representative, Microsoft, Switchboard...


  • Brockton, United States HarborOne Bank Full time

    Who We Are:For over a century, HarborOne's mission has not wavered, total commitment to our customers, our communities, and our colleagues. Founded in 1917 to serve the growing financial needs of our local communities, HarborOne continues to honor an Customer Service Representative, Customer Service, Call Center, Representative, Microsoft, Switchboard...


  • Brockton, United States Copeland Chevrolet Full time

    The Copeland Chevrolet is looking for a** Service Call Center Agent **to join our team. Our brand new facility off Route 24 in Brockton, MA is now open and we need Service Call Center Agent to help our customer's on the Phone & Internet with Service Appointments. We are seeking an individual with superior customer service perspective, dynamic selling...


  • Brockton, United States Gastrointestinal Specialists Full time

    **Busy GI Practice Seeks Experienced Appointment Scheduler for a Fast Paced Scheduling Call Center.** **Responsibilities**: - Answer multi line telephone system in a call center environment. - Professionally and accurately triage all incoming calls from patients, healthcare providers and others. - Accurately process all patient and provider messages. -...


  • Brockton, United States HarborOne Bancorp, Inc. Full time

    Overview Who We Are: For over a century, HarborOne's mission has not wavered, total commitment to our customers, our communities, and our colleagues. Founded in 1917 to serve the growing financial needs of our local communities, HarborOne continues to honor and embrace its commitment to strengthen and empower the communities where our customers and...


  • Brockton, United States HarborOne Bancorp, Inc. Full time

    Overview Who We Are: For over a century, HarborOne's mission has not wavered, total commitment to our customers, our communities, and our colleagues. Founded in 1917 to serve the growing financial needs of our local communities, HarborOne continues to honor and embrace its commitment to strengthen and empower the communities where our customers and...

  • Bdc Representative

    1 week ago


    Brockton, United States Ocean Honda of Brockton Full time

    **Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023!** **Business Development Representative** **Victory Automotive Group** is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and...


  • Brockton, United States Old Colony YMCA Full time

    **JOB FUNCTION**: - **Program/Department Responsibilities** **Service Skills**: - Follow the staff dress code for position. - Greet members and guests. - Show interest in their concerns - Know members' names and use them in their presence. - Ask “satisfaction questions” about program and service. - Listen to suggestions and respond promptly. - Address...


  • Brockton, United States Old Colony YMCA Full time

    Job DescriptionJOB FUNCTION:Program/Department Responsibilities Service Skills: Follow the staff dress code for position. Greet members and guests. Show interest in their concerns Know members’ names and use them in their presence. Ask “satisfaction questions” about program and service. Listen to suggestions and respond promptly. Address...


  • Brockton, United States Old Colony YMCA Full time

    Job DescriptionJOB FUNCTION:Program/Department Responsibilities Service Skills: Follow the staff dress code for position. Greet members and guests. Show interest in their concerns Know members names and use them in their presence. Ask satisfaction questions about program and service. Listen to suggestions and respond promptly. Address complaints/concerns...


  • Brockton, United States Old Colony YMCA Full time

    Job DescriptionJOB FUNCTION:Program/Department ResponsibilitiesService Skills:Follow the staff dress code for position.Greet members and guests.Show interest in their concernsKnow members’ names and use them in their presence.Ask “satisfaction questions” about program and service.Listen to suggestions and respond promptly.Address complaints/concerns...


  • Brockton, United States Old Colony YMCA Full time

    Job DescriptionJOB FUNCTION:Program/Department ResponsibilitiesService Skills:Follow the staff dress code for position.Greet members and guests.Show interest in their concernsKnow members’ names and use them in their presence.Ask “satisfaction questions” about program and service.Listen to suggestions and respond promptly.Address complaints/concerns...


  • Brockton, United States Boston Medical Center Full time

    Boston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible...


  • Brockton, Massachusetts, United States i-Health Full time

    The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service.Part-time role, FTE .9, Monday - Friday out of our Plymouth Orthopedic Surgery Center.Twin Cities Orthopedics is an operating division of Infinite Health Collaborative...


  • Brockton, Massachusetts, United States i-Health Full time

    The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service.Part-time role, FTE .9, Monday - Friday out of our Plymouth Orthopedic Surgery Center.Twin Cities Orthopedics is an operating division of Infinite Health Collaborative...


  • Brockton, United States Signature Healthcare Full time

    Reporting to the Department Manager, this position is responsible for processing customer requests by obtaining clear, concise directions and patient information. Must develop, in a relatively short period of time, a flawless knowledge of the hospital facility and services. Must be prompt, courteous, and customer service oriented in all interactions with...


  • Brockton, United States Brockton Hospital Full time

    Reporting to the Department Manager, this position is responsible for processing customer requests by obtaining clear, concise directions and patient information. Must develop, in a relatively short period of time, a flawless knowledge of the hospital facility and services. Must be prompt, courteous, and customer service oriented in all interactions with...


  • Brockton, United States Signature Healthcare Full time

    Per Diem 680 Centre Street Service and Trade Afternoons Reporting to the Department Manager, this position is responsible for processing customer requests by obtaining clear, concise directions and patient information. Must develop, in a relatively short period of time, a flawless knowledge of the hospital facility and services. Must be prompt,...


  • Brockton, United States Signature Healthcare Full time

    Per Diem 680 Centre Street Service and Trade Varied Reporting to the Department Manager, this position is responsible for processing customer requests by obtaining clear, concise directions and patient information. Must develop, in a relatively short period of time, a flawless knowledge of the hospital facility and services. Must be prompt, courteous,...