Student Customer Service Specialist

1 week ago

Tempe, United States ASU Foundation Full time

Student Customer Service Specialist

ASU Enterprise Partners is an efficient network of highly skilled teams; it is comprised of a full complement of professional services that work in concert with specialized business units to provide full resources and extend Arizona State University's ability to achieve its charter.

The Student Customer Service Specialist serves an important role in the daily operations of ASU Enterprise Partners (ASUEP) and its subsidiaries. The Student Customer Service Specialist is responsible for completing multiple daily and weekly office tasks in support of ASUEP. This position is year-round.

The position will require approximately 20 hours per week, with additional availability during the non-school year.

Learn more about our student employment program here.

What you'll do:

* Hours available for this position are 8:00 a.m. - 5:00 p.m. Monday through Friday (shared hours)


* Student hours will be arranged according to their school schedule and shared work with other students


* Assist with conference center desk, reception desk, and building operations


* Display professional demeanor at all times


* Greet and direct visitors and answer questions


* Provide excellent customer service


* Conduct daily deliveries


* Oversee all aspects of company vehicles and golf carts


* Oversee and conduct scheduled inventory/restock/ordering of all supplies


* Organize supply rooms, mail room, storage rooms and galley areas


* Responsible for all aspects of reserving conference rooms to ensure accuracy


* Ensure conference rooms are set according to customer standards for meetings and events


* Provide basic audio-visual support


* Operate a multi-line phone system, receiving and screening calls, re-directing caller as appropriate


* Provide parking validation for guests


* Assist with special projects


* Other tasks as requested or assigned



What you'll need:

* Collaborative style, combined with the ability and desire to work in a team-based environment


* Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information


* Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone


* Ability to work both independently and as part of a team


* Problem solver who can take initiative and set priorities while being flexible


* Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies


* Ability to represent the institution well and possess an advocate's belief in the vision of ASU as the New American University


* Attention to detail and thoroughness in completing assigned duties


* Highly organized and able to handle multiple projects


* Adept at navigating complex environments with evolving priorities and communication plans


* Knowledge of Excel and Microsoft Word



Relevant qualifications:

A current student at Arizona State University pursuing a degree in a related field with a willingness to learn and ability to work well with others. Student must be willing to sign and abide by a confidentiality agreement. Student must possess a valid driver's license and have a driving record in good standing

ASUEP follows federal guidance which requires employees of federal contractors to be fully vaccinated for COVID-19, except in limited circumstances in which an employee is legally entitled to an accommodation for medical or religious reasons.

Benefits:

* $30 bi-weekly cell phone reimbursement


* Hands-on experience in a professional environment


* Professional development plans


* Opportunity to network with ASUEP leaders and other ASU students


* Access to LinkedIn Learning and their 8,000+ courses


* Professional skills workshops



At ASU Enterprise Partners:

We serve.

We serve the faculty and staff of ASU to bring them resources so they can do all the great things that they do.

We innovate.

We're always looking for new ideas, new solutions, new approaches and new ways to address the challenges facing ASU.

We engage.

We engage our donors, philanthropists, investors and partners, connecting them to ASU and helping them share their time, talent and treasure.

We care.

When we serve, innovate and engage, it shows that we care - about faculty, staff, donors, fellow employees and other partners as we bring resources to ASU.

ASU Enterprise Partners and its subsidiaries is an equal opportunity employer that is firmly committed to promoting justice, equity, diversity, and inclusion within our organization and throughout our sphere of influence. Because we embrace a spirit of innovation and achievement, we will endeavor to maximize the talent and potential of all employees, directors, and volunteers through bold and strategic action aimed at building success and a sense of belonging. All employees are expected to act in good faith to support these actions and to not impede the efforts of others to build a just, equitable, diverse, and inclusive organization.

ASU Enterprise Partners is an Equal Opportunity Employer

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