Telephone Operator

4 weeks ago

Cleveland, United States Aimbridge Hospitality Full time

Job Summary

The Telephone Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within to and from the hotel while maintaining attentive courteous and efficient customer service.

Responsibilities

QUALIFICATIONS:

* High School diploma or equivalent and/or experience in a hotel or related field preferred.
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must be able to multi task.
* Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
* Must routinely meet deadlines.
* Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
* Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
* Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
* Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

* Approach all encounters with guests and employees in a friendly service-oriented manner.
* Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working (per brand standards)
* Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
* Maintain a warm and friendly demeanor at all times.
* Employees must at all times be attentive friendly helpful and courteous to guests managers and fellow employees.
* Handle incoming/outgoing calls in an attentive courteous and efficient manner according to standard operating procedures.
* Take and deliver messages according to standards.
* Maintain guest privacy at all times.
* Provide information about the hotel.
* Be familiar with emergency procedures.
* Be familiar with VIP procedures.
* Be able to provide accurate directions to the hotel.
* Be familiar with the surrounding area of the hotel.
* Send/receive guest faxes.
* Serve as radio dispatcher maintaining proper radio and paging procedures.
* Record and relay all guest requests and verify completion.
* Maintain daily activity log.
* Establish and maintain efficient filing system of guest registration cards.
* Process wake up calls per the guest's request.
* Assist with Front desk procedures to include bucket check and any other duties assigned by Front Desk manager

Property Details

Hotel Cleveland stands as a bold testament to the city's spirit, a fusion of Cleveland's historical depth and present-day charisma. More than just a place to stay, we are a living narrative, celebrating the city's steel-clad resolve and the warmth of its community. As a hub for its evolving story, we invite all to experience all that Hotel Cleveland offers with spirited accommodations and the noteworthy service synonymous with the Autograph Collection. During your stay, savor a menu of shareable dishes and show-stopping cocktails at Maker, and brunch favorites at Mowrey's Tavern. Steps from Public Square, our lobby bar is a great place to unwind before a night out. Business travelers and those looking to host special occasions will appreciate our 59,888 sq. ft. of event space featuring integrated technologies, flexible floor plans, and more. Easily get to Jack Casino, Public Square, and more destinations. Embrace the Cleveland spirit and find a stay like nothing else at Hotel Cleveland, Autograph Collection.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

* Now offering Daily Pay Ask your Recruiter for more details
* Medical, Dental, and Vision Coverage
* Short-Term and Long-Term Disability Income
* Term Life and AD&D Insurance
* Paid Time Off
* Employee Assistance Program
* 401k Retirement Plan

  • Telephone Operator

    2 months ago

    Cleveland, United States Veterans Health Administration Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for an Telephone Operator. The Telephone Operator will function in the Patient Care Administrative Service (PCAS). The incumbent is responsible for answering calls from both internal and external customers and directing each call to its appropriate location. Duties The Telephone Operator...

  • Assistant Operations Manager

    2 weeks ago

    Cleveland, United States UFC Gym Full time

    Job DescriptionJob DescriptionGENERAL SUMMARY: The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed. Actively engaging club member base, regularly greet and interact with members, and conduct member satisfaction she/he is a direct...

  • Call Center Support Operator

    3 weeks ago

    Cleveland, United States Cleveland Clinic Full time

    Qualified applicants must be in the Cleveland, OH are as training is required on site. Answers and provides information to inbound and internal callers by accessing electronic alphabetical, geographical directories and transfers to appropriate destination. Answers and processes after hour patient and emergency internal calls to physicians using prescribed...

  • Contact Support Operator I

    3 weeks ago

    Cleveland, United States Cleveland Clinic Full time

    This position does require qualified applicants to reside in the Cleveland, OH area as training will be on site Answers and provides information to inbound and internal callers by accessing electronic alphabetical, geographical directories and transfers to appropriate destination. Answers and processes after hour patient and emergency internal calls to...

  • Operations Manager

    3 weeks ago

    Cleveland, United States Browns Fit Full time

    Job DescriptionJob DescriptionJOB TITLE: Operations ManagerCOMPANY: Browns FitDIRECTLY REPORTS TO: General ManagerDEPARTMENT: Management TeamPOSITION OVERVIEWThe Operations Manager (OM) ensures that the club delivers the best guest and member experience.Responsible for communicating and upholding company standards and leading by example for managing a clean,...

  • Contact Center Support Operator II

    2 weeks ago

    Cleveland, United States Cleveland Clinic Full time

    Join Cleveland Clinic's Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and...

  • Contact Center Support Operator II

    3 weeks ago

    Cleveland, United States Cleveland Clinic Full time

    Join Cleveland Clinic's Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and...

  • Operational Support Specialist

    2 weeks ago

    Cleveland, Ohio, United States Epiq Global Business Transformation Solutions, LLC Full time

    It's fun to work at a company where people truly believe in what they are doing Job Description: An Operations Support Specialist provides various administrative support services that may include; copy, print, mail, hospitality, facilities and receptionist services. This unique and client facing position allows the employee to support multiple Epiq accounts...

  • Operational Support Specialist

    3 weeks ago

    Cleveland, Ohio, United States Epiq Global Business Transformation Solutions, LLC Full time

    It's fun to work at a company where people truly believe in what they are doing Job Description: An Operations Support Specialist provides various administrative support services that may include; copy, print, mail, hospitality, facilities and receptionist services. This unique and client facing position allows the employee to support multiple Epiq accounts...

  • Assistant Food and Beverage Operations Manager

    3 weeks ago

    Cleveland, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARYAssists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.CANDIDATE PROFILE Education and Experience •High school diploma or GED; 3 years experience in the food...

  • Assistant Food and Beverage Operations Manager

    3 weeks ago

    Cleveland, United States Marriott International Full time

    Job DescriptionJOB SUMMARY Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed. CANDIDATE PROFILE Education and Experience• High school diploma or GED; 3 years experience in the...

  • Facility Manager, Airport Operations

    2 days ago

    Cleveland, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...

  • Assistant Food and Beverage Operations Manager

    2 weeks ago

    Cleveland, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed. CANDIDATE PROFILE Education and Experience •High school diploma or GED; 3 years experience in the...

  • Assistant Food and Beverage Operations Manager

    1 week ago

    Cleveland, United States Marriott Full time

    Additional Information $1000 sign on Bonus, Extensive and luxury F&B knowledge a plus, flexible to work weekends and holidays. Job Number 24086539 Job Category Food and Beverage & Culinary Location The Ritz-Carlton Cleveland, 1515 West Third Street, Cleveland, Ohio, United States Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management...

  • Field Service Technician

    2 months ago

    Cleveland, United States SOAR Consulting Full time

    Company Description:As part of the global Corporation, our client draws from an extensive global source of support and innovation. The Corporation employs more than 60,000 people around the world, across a wide spectrum of industries including machine tools and controls, automotive, aerospace, industrial machinery, elevator, energy, metals, chemical, food...

  • Foundation Operations Specialist

    3 weeks ago

    Cleveland, Ohio, United States Lakeshore Technical College Full time

    Foundation Operations Specialist# of Weeks: 52 Hours per week: 40.00 Work Schedule Days: Monday, Tuesday, Wednesday, Thursday, Friday Schedule: Varies based on the needs of the Foundation. Core schedule will be Monday to Friday, 8:00am to 4:30pm. Nights and weekends will apply for community events as needed. Reports To: Executive Director of Lakeshore...

  • Foundation Operations Specialist

    2 weeks ago

    Cleveland, Ohio, United States Lakeshore Technical College Full time

    Foundation Operations Specialist# of Weeks: 52 Hours per week: 40.00 Work Schedule Days: Monday, Tuesday, Wednesday, Thursday, Friday Schedule: Varies based on the needs of the Foundation. Core schedule will be Monday to Friday, 8:00am to 4:30pm. Nights and weekends will apply for community events as needed. Reports To: Executive Director of Lakeshore...

  • Customer Service Representative

    4 weeks ago

    Cleveland, United States Shakeronline Full time

    - Increase your productivity, customize your experience, and engage in information you care about. **Job Opportunities** Please submit your resume and/or application by email to human.resources@shakeronline.com. You may also mail it to City of Shaker Heights, Human Resources Dept., 3400 Lee Rd., Shaker Heights, OH 44120. The City of Shaker Heights is an...

  • Customer Service Representative

    1 week ago

    Cleveland, United States Shakeronline Full time

    - Increase your productivity, customize your experience, and engage in information you care about. **Job Opportunities** Please submit your resume and/or application by email to human.resources@shakeronline.com. You may also mail it to City of Shaker Heights, Human Resources Dept., 3400 Lee Rd., Shaker Heights, OH 44120. The City of Shaker Heights is an...

  • Referral Office Liaison

    3 weeks ago

    Cleveland, United States Metro Health Full time

    Location: METROHEALTH MEDICAL CENTER Biweekly Hours: 80.00 Shift: 8:30a - 5:00p The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and...