Telephone Operator
Found in: Talent US 2 C2 - 1 week ago
Summary
The VA Northeast Ohio Healthcare System is recruiting for an Telephone Operator. The Telephone Operator will function in the Patient Care Administrative Service (PCAS). The incumbent is responsible for answering calls from both internal and external customers and directing each call to its appropriate location.
Duties
The Telephone Operator duties include, but are not limited to: Operates telephone switchboard consoles, answer recurring kinds of telephone calls, uses printed or computerized directories, and connect local calls and regular or special long-distance calls to their proper destinations. Connects incoming calls to the appropriate office or individual. Provides information regarding on call staff, pagers, overhead page, notify facility management staff of issues that arise, VA police as requested. Facilitate conference calls, assist with international calls, provide extensions, and transfers consistent with SOPS. Assists with on the job training for new telephone operators. Recognize and handle all threatening and emergency calls consistent with SOPs. Responds to police, fire, or other emergency calls, monitor alarm systems, and notifies the proper responders and authorities. Operates a variety of communication equipment such as radios, alarms, paging systems, and secure voice equipment. Work Schedule: Various ToursCompressed/Flexible: Authorized
Virtual: This is not a virtual position.
Position Description/PD#: Telephone Operator / PD43201-A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Financial Disclosure Report: Not required
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