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Customer Service Supervisor

1 month ago

New York, United States Equiliem Full time
Customer Service Supervisor
New York, NY

Job Description:

The Customer Service Supervisor is responsible for planning and directing the activities of CSRs to ensure that customers are provided with the highest quality, courteous and efficient service.

Core Responsibilities
  • Supervise and direct up to 20 Customer Service Representatives
  • Work towards accomplishing Customer Assistance Center goals that include: reducing overall costs, growing the business, satisfying customer needs and promoting a competitive market.
  • Evaluate representatives work performance, documenting reviews and feedback, as well as recommending remedial or disciplinary action when necessary.
  • Utilize available technology and apply creative solutions to improve the quality, efficiency and productivity of Customer Assistance operations.
Education/Experience:
  • High School Diploma/GED and five years of related work experience OR
  • Associate's Degree and four years of work experience OR
  • Bachelor's Degree and two years of work experience
Skills and Abilities
  • Strong written and verbal communication skills
  • Demonstrated problem solving skills
  • Effective leadership skills
  • Effectively coaches and delivers constructive feedback
  • Excellent organizational skills
  • Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.