Front Desk Associate
2 weeks ago
Position Title: Front Desk
Reports to: Manager
Compensation: Minimum wage
Requirements: Fluent in English
Proficient reading and writing skills
Computer Skills
Shift schedule:
4:45a-11a/1p Mon-Fri
6:45a-2p Sat-Sun
4p/6p-12:30a Mon-Thurs
2p-9:30p Sat-Sun
Special Skills: Strong customer service skills
Responsibilities:
* Membership Sales.
* Greet all members & guests with a smile and wish them well as they exit the club.
* Check in all members and guests in accordance with company procedures.
* Facilitate any messages on club software at member check-in.
* Answer phones in courteous, helpful, professional manner.
* Communicate special events to members and guests.
* Maintain an atmosphere which makes members feel welcome.
* Facilitate all member requests or forward to a manager.
* Maintain professional disposition at all times.
* Sell retail products.
* Schedule member services: tanning, etc.
* Facilitate payment of member services in accordance with company procedures.
* Know club facility, services, and schedules.
* Maintain a clean and organized work area.
* Assist in all projects as delegated by club management.
* Follow all policies and procedures in the Employee Handbook.
* Opening and closing duties.
Meetings:
* Monthly or Weekly Department Meetings
* Employee Training Meetings
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