Assistant Director, Customer Service Management
2 weeks ago
Ready to lead and inspire in a dynamic events environment? The Expo Group is looking for an Assistant Director to oversee our Customer Service Management team in Orlando, FL. In this hybrid role, you'll manage team operations, guide and mentor a talented group of 12+ individuals, and play a crucial role in shaping our customer service approach.
As Assistant Director, you'll be at the heart of our service strategy-coaching team members, managing onboarding and training, and ensuring operational excellence in a supportive, collaborative setting. You'll also take an active role in streamlining processes, approving timesheets, and ensuring top-notch support for our clients. This position offers the opportunity to work closely with senior leadership, impacting career development, scheduling, and cross-functional collaboration.
Why You'll Thrive at The Expo Group:
Path to Leadership Growth: Take ownership of team performance, succession planning, and project management, setting the stage for professional advancement.
Service-Driven Culture: Join a team focused on creating memorable experiences, where strong communication and a customer-first approach are valued.
Competitive Benefits: In addition to work-life balance and a hybrid schedule, enjoy comprehensive benefits including Medical, Dental, Vision, and 401(k) with employer contributions.
Key Responsibilities:
- Provide guidance to team members on processes, roles, and responsibilities.
- Conduct regular one-on-one and group check-ins for team support.
- Oversee hiring, onboarding, and training for new team members.
- Review and approve timesheets, PTO requests, and expense reports weekly.
- Collaborate with leadership on scheduling and career development
Why Join The Expo Group?
Competitive Benefits: Enjoy Medical, Dental, Vision, 401(k), and more.
Supportive Work Environment: Hybrid schedule with an emphasis on work-life balance.
Commitment to Integrity, Compassion, and Excellence: Bring your best to an award-winning team that values integrity and supports each other's success.
The Expo Group is committed to providing a safe work environment and to fostering the health and well-being of its employees. That commitment is jeopardized when any of our employees use substances the federal government deems an illegal substance at home or at work, comes to work under their influence, possesses, distributes or sells drugs in the workplace, or abuses alcohol on the job. As part of our commitment to safeguard the wellbeing of our employees and to provide a safe environment for everyone, The Expo Group has established a drug-free workplace policy. All candidates must pass a drug test prior to employment.
The Expo Group is a trusted exhibition and events partner helping organizations grow their attendee, exhibitor and sponsorship revenue through the design and execution of unique, compelling and memorable experiences. The company is headquartered in Irving with offices in Orlando, Chicago and Las Vegas. Learn more at www.theexpogroup.com.
Only applications received through our website will be considered. For design positions, please also be sure to upload your portfolio or review of your application will be delayed.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company. #LI-Hybrid #orlando
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