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Tier 3 Onsite wireless support On-call for the area- Twentynine Palms, CA

1 month ago

Twentynine Palms, United States Source 1 Solutions Full time

Skills:
- Strong troubleshooting skills for software-related issues
- Proficiency in Linux operating systems
- Knowledge of various operating systems, including Windows and macOS
- Experience with VPN setup and troubleshooting
- Familiarity with mobile devices and their configurations

Hardware support for the Cisco Meraki-based wireless components, including URWB radios
- Understanding of computer hardware components and their functionality
- Knowledge of computer networking principles and protocols
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
- Excellent customer service skills

Responsibilities:
- Provide Tier 3 onsite support for wireless technologies and services
- Troubleshoot software and hardware issues related to wireless devices
- Assist with the configuration and troubleshooting of operating systems, including Linux
- Set up and troubleshoot VPN connections for remote access
- Provide support for mobile devices, including smartphones and tablets
- Utilize ServiceNow or similar ticketing system to track and resolve customer issues
- Collaborate with team members to resolve complex technical problems
- Assist with computer hardware installations and upgrades
- Troubleshoot computer networking issues, including wireless connectivity problems
- Provide excellent customer service and ensure customer satisfaction

Tools and Equipment

Have your tools and ladder for work up to 12 feet high

Cable replacement/ re-termination

Must have your truck, van, or pick-up with rack and all tools and ladders

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

Job Type: Full-time

Salary: $25.00 - $40.00 per hour

Experience level:

  • 2 years

Schedule:

  • On call

Ability to Relocate:

  • Twentynine Palms, CA 92277: Relocate before starting work (Required)

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