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Front Desk Associate
6 days ago
Job Overview:
We are seeking a dedicated Front Desk Agent to join our team at Oasis Inn & Suites and Starlight Inn in the hospitality industry. As the first point of contact for guests, you will play a crucial role in providing exceptional customer service and ensuring guest satisfaction throughout their stay.
**Duties**:
- Sales, up-sales of rooms and rentable facilities
- Promotion of onsite facilities
- Marketing and guest management
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Check guests in and out efficiently, processing payments and providing necessary information
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations, room assignments, and room changes as needed
- Perform night audit duties to ensure accuracy in financial transactions
- Utilize phone systems to answer incoming calls, take messages, and transfer calls to appropriate departments
- Maintain a clean and organized front desk area
- Team player with front desk, maintenance and housekeeping
- Assist in Laundry to help prepare rooms for sale
- Collaborate with other hotel staff to ensure seamless guest experiences
**Skills**:
- Strong work ethic
- Prior experience in hospitality management or a similar role preferred
- Strong customer service skills with a focus on guest relations
- Knowledge of hotel management systems and procedures
- Familiarity with
processes is a plus
- Excellent communication skills and professional phone etiquette
- Ability to speak multiple languages is advantageous in catering to diverse guests
**Job Types**: Full-time, Part-time
Pay: $16.00 - $22.28 per hour
Expected hours: 8 - 32 per week
**Benefits**:
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Weekends as needed
Work setting:
- In-person
People with a criminal record are encouraged to apply
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Hotel experience: 2 years (preferred)
Ability to Commute:
- Twentynine Palms, CA 92277 (required)
Ability to Relocate:
- Twentynine Palms, CA 92277: Relocate before starting work (required)
Work Location: In person
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