Client Services Associate

4 weeks ago

Reston, United States JLL Full time

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL is currently seeking a dynamic individual for the role of Client Services Associate who's main duty is to provide exemplary customer service to members and building management by creating a cohesive and prosperous coworking environment. The flexible workspace provides a variety of membership types with private offices, coworking, virtual offices and meeting rooms. The Client Services Associate will work closely with the site team ensure they are providing exemplary customer service, the day to day operations are being managed and client needs are addressed in a professional and timely manner.

WHAT YOU'LL BE DOING/WHAT WE NEED FROM YOU/WHAT YOU'LL DO

* Manage front desk, day users and visitor's check-in and check-out of the space in line with agreed customer welcome process
* Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
* Assist with client needs and inquiries. Escalate issues to proper channels to ensure quick and timely resolution
* Create and distribute personalized client welcome packet
* Manage keycard activation and deactivation in line with key handing procedure
* Manage common spaces throughout the day
* Manage meeting room facilities available to clients and extended to local businesses and tenants
* Assistance with AV setup as needed
* Manage mail and package acceptance, incoming and outgoing
* Assist with building operations and maintenance as needed
* Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher
* Managing and ordering kitchen and office supplies as needed
* Identify issues for escalation to the Center Manager and the Community Manager
* Perform additional duties as required by Center Manager

WHAT YOU BRING/ WHAT YOU WILL BRING TO THE TABLE/WHAT WE'RE LOOKING FOR

* Bachelor's degree or equivalent work experience
* Hotel/catering/event sales/planning or marketing experience preferably coming from the hospitality industry with 1-3 years of experience
* Demonstrates project management skills
* Able to understand and work with the variety of hardware and software applications that our space depends on
* Passion for the local entrepreneurial community
* Interest in working independently as well as with Flex team, Property Management team, and XM corporate staff
* Displays a high-level of ethics, empathy and dependability
* Previous community involvement or networking experience is preferred

WHAT'S IN IT FOR YOU

* Join an industry leader and shape the future of commercial real estate
* Deep investment in cutting-edge technology to power your work
* Comprehensive and competitive benefits plan
* A supportive, caring and diverse work environment designed for your growth and well-being

Location:

On-site -Reston, VA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

* 401(k) plan with matching company contributions


* Comprehensive Medical, Dental & Vision Care


* Paid parental leave at 100% of salary


* Paid Time Off and Company Holidays


* Flexible and Remote Work Arrangements may be available



JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

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