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Assistant Store Manager

4 months ago

Wilmington, United States TMX Finance Family of Companies Full time

Overview

As an Assistant Store Manager ("ASM"), you will use your customer service and leadership experience to help coach and development our Customer Service Representatives while developing your supervisory skills. You will play a key role in helping your team produce results while in a fast-paced, dynamic environment and we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine.

Responsibilities

Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.

Assist in customer account management by accepting payments, monitoring, and managing customer appointments.

Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.

Provide support, coaching, and development to Customer Service Representatives in order to improve the team's potential.

Maintain customer information in the Point of Sale system with accuracy and integrity.

Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*.

Qualifications

* High School Diploma or equivalent required
* 3+ months of experience and proven success in a key holder, supervisory, or leadership role
* Excellent verbal and written communication skills
* Ability to work phone, Point of Sale, Microsoft Office, and other systems
* Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
* Must be at least 18 years of age (19 in Alabama)
* Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required (certain state and local applicant exemptions may apply)
* Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

* Associate degree or higher
* Experience in retail, sales, or financial industry
* Bilingual English/Spanish is a plus and may be required for certain locations

What We Offer

Our Benefits Include:

* A comprehensive new hire training program
* Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
* Performance-based career advancement
* Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
* Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
* Company-Sponsored Life and AD&D Insurance
* Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
* Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
* Diverse Culture and Inclusive Environment

Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

The Community Choice Financial Family of Brands ("CCF" or the "Company"), is one of the largest consumer specialty finance organizations in the U.S. We provide our Customers, Team Members, and Communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.