Concierge

3 weeks ago

Boston, United States Highgate Hotels Full time

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Overview

The Concierge is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area.

Responsibilities

* Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
* Maintain current listing of local and area attractions, special events and activities.
* Maintain a listing of local transportation guides, churches, sports arenas, etc.
* Provide hours of operations for all restaurants, lounges and shops within the hotel.
* Provide information, maps and directions as required.
* Maintain lobby reader board.
* Maintain all property brochure racks, order and restock when necessary.
* Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
* Provide personalized phone calls to VIP's and other designated guests welcoming them to the hotel.
* Communicate all daily functions and their location in the hotel in order to assist and direct guests.
* Assist the front desk when needed.
* Assist guests with retrieval of packages.
* Provide gift certificates for purchase.
* Maintain in-room TV channel listings.
* Show guestrooms and suites as needed.
* Oversee cleanliness of lobby and entrance areas.

Qualifications

* 2 years of Concierge experience in a luxury hotel required
* 4-year college degree; or a 2-year college degree and 2 or more years of related experience; or 4 years of related experience.
* Les Clef D'Or membership preferred
* Must be proficient in Windows, Company approved spreadsheets and word processing Must have a valid driver's license for the applicable state.
* Must have extensive knowledge of the area and be able to give directions clearly.
* Flexible and long hours sometimes required.
* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
* Ability to stand during entire shift.

  • Residential Concierge Supervisor

    2 months ago

    Boston, United States Tillingers Concierge, Inc. Full time

    Job DescriptionJob DescriptionPerks of Full-Time Employment at Tillinger's:100% Company-paid Individual Healthcare Plan Premium. **Blue Cross Blue Shield of MA + Delta Dental** with ZERO contribution required by you!Generous Holiday Gratuities!!Work Requirements:Regular Base Work ScheduleOn Call Support and Flexibility in Schedule, as Needed for Staff...

  • Residential Concierge Supervisor

    3 weeks ago

    Boston, United States Tillingers Concierge, Inc. Full time

    Job DescriptionJob DescriptionPerks of Full-Time Employment at Tillinger's:100% Company-paid Individual Healthcare Plan Premium. **Blue Cross Blue Shield of MA + Delta Dental** with ZERO contribution required by you!Generous Holiday Gratuities!!Work Requirements:Regular Base Work ScheduleOn Call Support and Flexibility in Schedule, as Needed for Staff...

  • Residential Concierge

    2 months ago

    Boston, United States Boston Residential Concierge Full time

    Job DescriptionJob DescriptionAre you a self-motivated, happy, friendly professional and enjoy being the first point of contact?The concierge is the first impression of a luxury residential building, and they should project a consistent image that compliments the property through appearance, performance, and personality. We have a 7 am to 3 pm opening, and...

  • Residential Concierge

    3 weeks ago

    Boston, United States Boston Residential Concierge Full time

    Job DescriptionJob DescriptionAre you a self-motivated, happy, friendly professional and enjoy being the first point of contact?The concierge is the first impression of a luxury residential building, and they should project a consistent image that compliments the property through appearance, performance, and personality. We have a 7 am to 3 pm opening, and...

  • Weekend Overnight Front Desk Concierge Pt 11p-7a

    5 days ago

    Boston, United States Highbridge Concierge Inc. Full time

    Are you a self-motivated, happy, friendly professional and enjoy being the first point of contact? If yes, a concierge position may be right for you. The concierge is the first impression of a luxury residential building. They should project a consistent image that compliments the property through appearance, service orientation, performance and...

  • Residential Concierge

    2 months ago

    Boston, United States Tillingers Concierge, Inc. Full time

    Job DescriptionJob DescriptionPerks of Full-Time Employment at Tillinger's:100% Company-paid Individual Healthcare Plan Premium. **Blue Cross Blue Shield of MA + Delta Dental** with ZERO contribution required by you!Balance of Work/Life with Regular Work Schedules: shifts don't change every week!2x Holiday Pay + Generous Holiday Gratuities!!Currently...

  • Residential Concierge

    3 weeks ago

    Boston, United States Tillingers Concierge, Inc. Full time

    Job DescriptionJob DescriptionPerks of Full-Time Employment at Tillinger's:100% Company-paid Individual Healthcare Plan Premium. **Blue Cross Blue Shield of MA + Delta Dental** with ZERO contribution required by you!Balance of Work/Life with Regular Work Schedules: shifts don't change every week!2x Holiday Pay + Generous Holiday Gratuities!!Currently...

  • Residential Concierge

    2 months ago

    Boston, United States Tillingers Concierge, Inc. Full time

    Job DescriptionJob DescriptionPerks of Full-Time Employment at Tillinger's:Balance of Work/Life with Regular Work Schedules: shifts don't change every week!2x Holiday Pay + Generous Holiday Gratuities!!Currently Hiring For these Schedules:Sat-Sun: 7:00 AM to 3:30 PM (16 Hours; Boston/Cambridge)Sat-Sun: 3:00 PM to 11:30 PM (16 Hours;...

  • Residential Concierge

    3 weeks ago

    Boston, United States Tillingers Concierge, Inc. Full time

    Job DescriptionJob DescriptionPerks of Full-Time Employment at Tillinger's:Balance of Work/Life with Regular Work Schedules: shifts don't change every week!2x Holiday Pay + Generous Holiday Gratuities!!Currently Hiring For these Schedules:Sat-Sun: 7:00 AM to 3:30 PM (16 Hours; Boston/Cambridge)Sat-Sun: 3:00 PM to 11:30 PM (16 Hours;...

  • Concierge - Residential - PT Weekends - All Shifts

    1 month ago

    Boston, United States Elite Services Concierge Inc. Full time

    Residential Concierge - PT - BostonHourly pay between $18 - $20 an hour, plus growth potential and year end gratuities.Hospitality or Customer Service Experience RequiredLooking for MATURE, responsible, talented, highly resourceful, energetic, polished, self-starters that are capable of working with minimal supervision. You must project a professional image,...

  • Concierge - Residential - PT Weekends - All Shifts

    1 week ago

    Boston, United States Elite Services Concierge Inc. Full time

    Residential Concierge - PT - BostonHourly pay between $18 - $20 an hour, plus growth potential and year end gratuities.Hospitality or Customer Service Experience RequiredLooking for MATURE, responsible, talented, highly resourceful, energetic, polished, self-starters that are capable of working with minimal supervision. You must project a professional image,...

  • Concierge

    3 weeks ago

    Boston, United States Air Canada Full time

    Job Description Description Location: Boston, MA, United States (Onsite) Starting Salary: $25.64/hour Branch: Airports North America Category: Unionized (IBT) Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight...

  • Concierge

    2 months ago

    Boston, United States Highgate Hotels, Inc. Full time

    The Concierge is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recomme Concierge, Transportation, Hotel

  • Concierge

    1 month ago

    Boston, United States Associa, Inc. Full time

    Fundamental Job Function: The Concierge is the point person to residents, guests, and vendors and provides guidance and assistance to the community. They are responsible for welcoming all guest in accordance to company standards, answering phone call Concierge, Hospitality, Hotel, Property Management

  • Concierge

    2 weeks ago

    Boston, Massachusetts, United States Air Canada Full time

    Job Description Description Location: Boston, MA, United States (Onsite)Starting Salary: $25.64/hourBranch: Airports North AmericaCategory: Unionized (IBT)Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by...

  • Concierge

    1 month ago

    Boston, United States The Langham Full time

    Job Summary - **PURPOSE AND OBJECTIVES OF POSITION** Provide exceptional service to ensure memorable stays for all guests while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the city, hotel, procedures/standards and the ability to deliver anticipatory sincere service,...

  • Concierge

    6 days ago

    Boston, United States The Langham Boston Full time

    **Perks**: Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more. **PURPOSE AND OBJECTIVES OF POSITION** Provide exceptional service to ensure memorable stays for all guests while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through...

  • Concierge

    2 months ago

    Boston, United States The Langham Boston Full time

    PURPOSE AND OBJECTIVES OF POSITION Provide exceptional service to ensure memorable stays for all guests while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the city, hotel, procedures/standards and the ability to deliver anticipatory sincere service, increase long term guest...

  • Concierge

    2 months ago

    Boston, Massachusetts, United States The Langham Boston Full time

    PURPOSE AND OBJECTIVES OF POSITION Provide exceptional service to ensure memorable stays for all guests while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the city, hotel, procedures/standards and the ability to deliver anticipatory sincere service, increase long term guest...

  • Concierge

    2 months ago

    Boston, United States Langham Hotels International Limited Full time

    Job Summary . PURPOSE AND OBJECTIVES OF POSITIONProvide exceptional service to ensure memorable stays for all guests while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the city, hotel, procedures/standards and the ability to deliver anticipatory sincere service, increase...