Service Advisor
4 weeks ago
Responsibilities:
- Warmly greet customers and attend to their needs
- Actively listen to customer descriptions of problems or service needs, determining the required service type
- Provide detailed cost estimates for services
- Offer advice on necessary routine maintenance services
- Identify mechanical problems through effective questioning, visual inspections, or road tests
- Consult with customers about inspection results, recommend corrective procedures, and prepare work orders for necessary repairs
- Prepare comprehensive repair orders, detailing time, costs, and labor estimates
- Write concise descriptions of customer concerns on the repair order to assist technicians in locating and resolving issues
- Explain completed work and associated charges to customers
- Handle customer complaints with professionalism and resolution
- Schedule service appointments efficiently
- Obtain customer and vehicle data before arrival whenever possible
- Conduct test drives with customers to confirm reported problems
- Provide accurate and complete cost estimates for labor and parts
- Maintain ongoing communication with customers regarding service timelines
- Open and close repair orders as needed
- Monitor the progress of repairs throughout the day
Job Requirements:
- Proficient in computer usage
- Knowledge of ADP is a plus
- Minimum of one year of automotive service experience
- Exceptional customer service skills
- Strong communication and interpersonal abilities
Benefits:
- Medical and Dental plan
- Paid Holidays
- Paid vacation and sick/personal time
- 401k with employer match
- Employer-paid life insurance benefit
- Gym reimbursement program
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