Service Advisor

4 weeks ago

Milford, United States OneWater Full time
Job DescriptionJob DescriptionDescription:

Embark on a new and exciting career with Taylor Marine Center, a OneWater Company If you're ready to break free from the rat race, (or you are just ready for a change) and if you believe in working with something that brings joy and creates a lifetime of memories, then this opportunity is for you.

We're currently offering a position of Service Advisor/Parts Assistant. Taylor Marine Center, located in picturesque Milford Delaware, you'll be a part of a team that represents five premium brands: Grady White, Boston Whaler, Regal Boats, World Cat, and Barletta Tritoons.

Service Advisor/Parts Assistant are responsible for providing excellent customer service experience at OneWater Marine. They are passionate about delighting customers and achieving or exceeding the customers' expectations through timely service, done in a profitable and efficient manner.


Duties & Responsibilities

  • Performs detailed write-up of customers concerns and incorporate required work utilizing “Complaint, Cause & Correction” on each repair order and provide timely estimates for customer approval.
  • Has a continuous learning mindset, develops and maintains a high-level of service knowledge, including product recalls, service bulletins and warranty/service contract guidelines.
  • Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation.
  • Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.
  • Obtains warranty or service contract approvals in a timely manner.
  • Assists in maintaining a safe and environmentally friendly service operation.
  • Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.
  • Performs quality control checks on finished boats, assuring completion of repairs & cleanliness.
  • Assist Parts manager with inventory, POS, receiving orders and other jobs as assigned.


Qualifications & Expectations


  • Supports other team members, departments and locations to insure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat.
  • Supports sales team in the execution of successful Boat Shows, Store and Off-site sales/customer events.
  • Customer satisfaction, both internal and external.
  • Effective customer communication.
  • Technician efficiency/productivity.
  • Service response & turnaround times.
  • Service RO revenues and profitability.



One Water Marine provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, One Water Marine complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Drug Screening and background check are required.

Requirements:


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