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Cashier Service Clerk

4 months ago

Lancaster, United States City of Lancaster, PA Full time

Skills testing required

Provides customer-centered service to customers by the routine receipt and disbursement of cash and assisting customers with basic inquiries into account balances and researching payment discrepancies.

* Processes payments from the public either in person or by mail for real estate and other taxes, utilities, trash and recycling, and other bills using a computerized billing collection system. 
* Assures accuracy through daily reconciliation between cash and computerized transaction totals.
* Processes insufficiently funded (NSF) checks and other items returned from the banks in a manner to assure debt recovery and initiates appropriate computer entries.
* Research payment discrepancies using the City's computerized billing system and the actual cash.
* Organizes daily cashier work by opening safe; setting up cash drawer at workstation; balancing each day's work; preparing daily summaries, and bank deposits.
* Provides account balance and payment information in response to customer inquiries, and other analysis work as necessary.
* Performs data entry of handwritten parking violations.
* Provides back up to the Mail & Print Clerk and the Data Processing Clerk.
* Graduation from High School or completion of a GED with additional formal training/course in data processing is required.
* At least two (2) years' experiences in the receipt and disbursement of cash or one (1) year experience operating a computerized collection system is required.
* Proven knowledge and proficiency in computer terminal entry systems is required.
* Proven proficiency in knowledge, understanding and use of the Microsoft (or similar) suite of tools (Word, and Excel, Outlook, or Lotus Notes) is required.
* Proven proficiency in performing basic math calculations including addition, subtraction, division and multiplication is required.
* Proven ability to work well under pressure and to maintain positive interactions is required. 
* Proven ability to multi-task in a fast-paced environment is required.
* Proven ability to read, write, speak and comprehend English is required. 
* Proven ability to work as part of a team and to collaborate successfully with others is required. 
* Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations is required.
* Proven ability to maintain simple and accurate records.
* Proven ability to exhibit customer-centered behaviors and to focus on customer needs is required.
* Proven ability to commit to excellence in service and to continuous improvement is required. 

Licenses and Certificates 

* Possession of a valid Pennsylvania State Driver's License is required.

Environmental Conditions

* Works indoors and outdoors, with or without, heat and/or air conditioning.
* Indoors, environmentally controlled.
* Outdoors, exposure to inclement weather and extreme temperatures.
* Outdoors, exposure to noise and pollution.

 

Safety Equipment Used or Needed

* None

 

Comments

* Requires dealing with angry or upset individuals on an occasional basis.
* Requires occasional repetitive lifting of up to 25 lbs.
* Job requires occasional walking, squatting, bending, kneeling, reaching, climbing, or crawling for up to eight (8) hours a day.
* Works around motorized or moving equipment and machinery.
* Requires using a keyboard and telephone 90% of the time.
* Requires work in a typical office setting with computer and telephone answering.
* This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class.  It is not intended as a complete list of specific duties and responsibilities.