Front Desk Agent

3 weeks ago


Melbourne, United States GF Management Full time

Conveniently located off I-95 and Palm Bay Road, Hyatt Place Melbourne/Palm Bay/I-95 is an ideal base to experience the best of Florida's Space Coast. Stay close to the Florida Institute of Technology, catch a game at USSSA Space Coast Complex, take a day trip to Brevard Zoo or discover Melbourne Beach.

The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.

As a Front Desk Agent your responsibilities will include:

* Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned.
* Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space
* Able to work through customer service related issues
* Any other duties or responsibilities which might be required by a manager

Requirements:

* Available on flexible shifts on Weekday, Weekends and Holidays.
* Possessing strong written and verbal communication skills
* Previous hotel front desk experience
* Proficient with technology


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