Systems Operations Assistant

4 weeks ago

Pittsburgh, United States Community College of Allegheny County Full time

Position Title: Systems Operations Assistant (Temp PT)

Department: Enrollment Services

Campus: Allegheny Campus

Additional Information: This position will remain open until filled. However, to ensure consideration for an interview, please submit your completed application, cover letter, and resume by no later than February 23, 2024. The College cannot guarantee that application materials received after this date will be considered or reviewed.

Remote Work Option: Fully In-Person

Job Category: Administrators

Employment Type: Temporary Part-Time

Job Slot: NA

Job Open Date: 2/9/2024

Job Close Date: Open Until Filled

General Summary: This college-wide position supports the Director of Enrollment Services System Operations and our CRM systems. This role will play a crucial role in optimizing the Customer Relationship Management (CRM) systems utilized across the college. This position requires a skilled professional with a strong understanding of CRM systems, a keen eye for detail, and the ability to collaborate effectively with cross-functional teams.

Requirements: Bachelor's degree and one year experience in supporting CRM systems, or an Associate's degree and three years of experience in supporting CRM systems. Degree must be in computer science, information technology, information systems, or a related field.

Duties:

* Handle incoming system tickets and requests
* Provide support in diagnosing, troubleshooting, and resolving CRM-related issues
* Enhance the student application process to streamline efficiency and eliminate potential obstacles
* Create reports and CRM dashboards
* Enter data as needed
* Assist with CRM project development and completion
* Support staff in learning how to use our systems effectively

Clearances: Current criminal record/child abuse clearances will be required if offered the position and to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances which are available here.

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