Utility Billing Specialist

UTILITY BILLING CUST SERVICE - Utility Billing Specialist I

Hiring Salary Range: $20.00-$21.17 DOE
Position Salary Range: $20.00-$26.87

Job Description
Department: Finance-Utility Billing
Reports to (Role): Utility Billing Supervisor
Job Code: 5281
Travel Required: None
PERSI Eligible: Yes

WE TAKE CARE OF OUR PEOPLE
The City of Nampa offers competitive benefits and growth opportunities, including the following for full-time positions in City Government Departments:
* Medical
* Dental
* Vision
* PERSI Retirement Plan, with 11.18% employer contribution
* 401k & 457 Retirement Plans
* 11 Paid Holidays
* Paid Time Off (at least four weeks per year)
* Life Insurance with AD&D
* Short-Term Disability
* Long-Term Disability
* Flexible Spending Account
* Employer-Funded HRA VEBA Health Savings
* Wellness Program & Rewards
* Opportunity for student Public Service Loan Forgiveness
* Harward Recreation Center and Golf Membership Discounts
Other Great Benefits

WHAT YOU WILL DO
POSITION SUMMARY:
The principal function of an employee in this class is to perform various administrative support, technical accounts processing, and financial recording duties. The work is performed under the supervision and direction of an assigned supervisor, but considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work required that an employee in this class establish and maintain effective working relationships with the department directors, staff, and the general public. The principal duties of this class are performed in a general office environment.

ESSENTIAL FUNCTIONS:
* Maintains financial files per established policies and procedures and generates financial reports and other related documents at specified time intervals as directed.
* Performs data entry for utility billing, including setting up new accounts; maintaining name and address records; processing trash charges, special readings, and billing adjustments; uploading and downloading readings to and from handheld meter reading devices; and maintaining rate changes in the computer system. Processes billing for utilities, including coordinating meter readers and billing staff to meet deadlines and printing consumption proof, trial balance, trial billing register, billing register, and bills.
* Bills Industrial Sewer monthly.
* Bills Capacity Optimization agreement for the wastewater department monthly.
* Performs clerical functions as required, including but not limited to answering phones and patrons' questions regarding detailed programmatic knowledge of departmental operations and preparing correspondence.
* Assumes responsibility for other duties as required or assigned.
* Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
* Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas.
* Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
* Responds to citizens' questions and comments in a courteous and timely manner.
* Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
* Is punctual and timely in meeting requirements of performance, including attendance standards and work deadlines. Communicates information and states concerns clearly and professionally.
* Respect the opinions of others and demonstrate a reasonable relationship with employees, supervisors, and others.
Accepts and performs in a timely and effective manner changes in work assignments and/or how work is performed

ADDITIONAL FUNCTIONS:
* May perform other duties as assigned.

WHAT YOU WILL BRING
REQUIRED EDUCATION, EXPERIENCE, & LICENSE/CERTIFICATIONS:
* High School Graduate or General Education Degree (GED): Required
* 1 plus years of experience in Related Accounting or Bookkeeping or any combination of experience and training that provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
* Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks and the ability and willingness to quickly learn and use new skills and knowledge brought about by rapidly changing information and/or technology.
* Ability to use a 10-key Copy/Fax Machine and other office machines as needed.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
* Ability to type accurately and make computations and tabulations accurately and promptly.
* Ability to maintain records efficiently and effectively.
* Ability to evaluate new circumstances and apply prior experience and knowledge with good judgment.
* Ability to establish and maintain effective working relationships with supervisory personnel, other City employees, and the general public.
* Ability to communicate effectively with others, both orally and in writing, using technical and non-technical language.
* Ability to understand and follow oral and/or written policies, procedures, and instructions; use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions; and prepare and present accurate and reliable reports containing findings and recommendations.
* Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
* Integrity, ingenuity, and inventiveness in the performance of assigned tasks.
* Ability to work as a team member to accomplish department goals.
* Ability to make sound judgments and draw valid conclusions.
* Ability to maintain effective working relationships.
* Ability to train and provide guidance to others.

WORK ENVIRONMENT:
* Work is performed primarily in an office environment, and the employee in this class is subject to inside environmental conditions

ESSENTIAL PHYSICAL ABILITIES:
* Finger Dexterity: Sufficient finger or manual dexterity with or without reasonable accommodation to enable the employee to operate a variety of plant machinery, testing equipment efficiently
* Speech: Sufficient clarity of speech or other communication ability with or without reasonable accommodation to enable the employee to communicate effectively and convey detailed or important instructions or ideas accurately, loudly, or quickly.
* Hearing: Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear normal conversations and receive ordinary information.
* Visual Abilities: Sufficient visual acuity or other power of observation with or without accommodation to enable the employee to determine the accuracy, neatness, and thoroughness of work assigned; identify fine color differences or chemical reactions that ensure water quality; to review a wide variety of materials in electronic or hard copy form and perform activities such as viewing a computer terminal; visual inspection involving small defects, small parts, and/or operation of machines (including inspection).
* Physical Strength & Personal Mobility: Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, to permit the employee to maneuver and function in and around an office environment. Ability to exert up to 70 pounds of force occasionally.

REASONABLE ACCOMMODATION STATEMENT:
To accomplish this job, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. A reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

EEO STATEMENT:
The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, veteran, disability status, or any other characteristic protected by federal, state, or local laws.

DISCLAIMER:
The City has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the City reserves the right to change this job description and/or assign tasks for the employee to perform as the City may deem appropriate. This position may close before the closing date.