Access Center Navigator

1 month ago

Marlton, United States Virtua Health, Inc. Full time

At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community.

If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.

In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Employment Type:

Employee

Employment Classification:

Per Diem

Time Type:

Part time

Work Shift:

1st Shift (United States of America)

Total Weekly Hours:

0

Location:

100% Remote

Marlton, NJ

Additional Locations:

Job Information:

Job Summary:

Serves as a point of contact for referring physicians, patients and caregivers to provide assistance with assessing physician services offered within Virtua. Convert callers interested in Virtua Health into appointments, referrals and utilization of services. Serves as a liaison between referring physicians, patients, and specialists and team members.

Position Responsibilities:

Navigate patients through the continuum of care. Serve as a concierge service to improve better customer outcomes for optimal transition of care. Also increase Virtua's business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and coordinate all appointments for services, consults, register for classes and Virtua programs, provide physician referrals according to the callers needs. Part of the healthcare delivery service, reducing gaps in care, identifying and helping a patient overcome possible barriers across the care continuum including arranging transportation to appointments, directing patients to financial counseling options, assuring that language translators are available to patient.

Perform data entry and complete all data records with concise patient information and appropriate coding where appropriate to ensure proper tracking of leads. Understanding of all databases used such as Epic, Calibrio, CRM, Cisco phone system and Physician database. Delivers monthly reporting demonstrating outcomes and performance of service.

Follows-up with patients via telephone and correspondences and collaborates with providers and care team as necessary. Maintains confidential records and files/screens telephone calls and resolves routine inquiries/problems.

Develop a thorough understanding of Virtua services including tests, preps and procedures for the proper and timely scheduling of all Virtua's clinical services. Have knowledge or understanding of insurance plans, medical terminology and financial assistance programs.

Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, nurses, etc.)

Reconcile department money reports along with refunds then send to accounting department and process credit cards for appropriate classes with monitor online credit card transactions.

Required Experience:

A minimum of 2-3 years of customer service or call center experience required.

Pleasant and professional phone skills with good diction, tone, and pace.

Strong written and communication skills required including grammar and spelling

Ability to work quickly while making accurate decisions is required.

Must be able to use general office equipment including multi-line telephone system.

Required Education:

High school degree or equivalent, associate's degree preferred.

Training / Certification / Licensure:

Health care experience including medical terminology and managed care strongly preferred.

  • Access Center Navigator

    2 months ago

    Marlton, United States VIRTUA Full time

    **Job Summary**: Serves as a point of contact for referring physicians, patients and caregivers to provide assistance with assessing physician services offered within Virtua. Convert callers interested in Virtua Health into appointments, referrals and utilization of services. Serves as a liaison between referring physicians, patients, and specialists and...

  • Access Center Navigator

    3 weeks ago

    Marlton, United States VIRTUA Full time

    **Job Summary**: Serves as a point of contact for referring physicians, patients and caregivers to provide assistance with assessing physician services offered within Virtua. Convert callers interested in Virtua Health into appointments, referrals and utilization of services. Serves as a liaison between referring physicians, patients, and specialists and...

  • Access Center Navigator

    1 month ago

    Marlton, United States VIRTUA Full time

    Job Summary: Serves as a point of contact for referring physicians, patients and caregivers to provide assistance with assessing physician services offered within Virtua. Convert callers interested in Virtua Health into appointments, referrals and utilization of services. Serves as a liaison between referring physicians, patients, and specialists and team...

  • Access Center Navigator

    4 weeks ago

    Marlton, United States VIRTUA Full time

    Job Summary: Serves as a point of contact for referring physicians, patients and caregivers to provide assistance with assessing physician services offered within Virtua. Convert callers interested in Virtua Health into appointments, referrals and utilization of services. Serves as a liaison between referring physicians, patients, and specialists and team...

  • Patient Access Coordinator I

    4 weeks ago

    Marlton, United States ABHS Full time

    Job DescriptionJob DescriptionJob TitlePatient Access CoordinatorDirect SupervisorPatient Access SupervisorJob ClassNon-ExemptJob Purpose SummaryThe Patient Access Coordinator is tasked with being the first point of contact when anyone reaches out for help. They are responsible for providing facility and program information as well as support for clients,...

  • Patient Access Coordinator I

    16 hours ago

    Marlton, United States ABHS Full time

    Job DescriptionJob DescriptionJob TitlePatient Access CoordinatorDirect SupervisorPatient Access SupervisorJob ClassNon-ExemptJob Purpose SummaryThe Patient Access Coordinator is tasked with being the first point of contact when anyone reaches out for help. They are responsible for providing facility and program information as well as support for clients,...

  • Patient Access Coordinator I

    4 weeks ago

    Marlton, United States ABHS Full time

    Job DescriptionJob DescriptionJob TitlePatient Access CoordinatorDirect SupervisorPatient Access SupervisorJob ClassNon-ExemptJob Purpose SummaryThe Patient Access Coordinator is tasked with being the first point of contact when anyone reaches out for help. They are responsible for providing facility and program information as well as support for clients,...

  • Patient Access Specialist

    3 weeks ago

    Marlton, United States ABHS Full time

    Monday-Friday 10:30AM-7:00PM The Patient Access Specialist is tasked with being a primary point of contact when anyone reaches out for help. They are responsible for coordinating various scheduling tasks for client appointments, while providing facility and program information as needed. Our goal is to always be a little kinder and a little quicker than...

  • Patient Access Specialist

    2 weeks ago

    Marlton, New Jersey, United States ADVANTAGE BEHAVIORAL HEALTH Full time

    Advantage Behavioral Health is the parent company to Harmony Bay and Victory Bay providing Behavioral Health and Management Services across the United States. Our mission is to provide convenient and affordable behavioral health services while creating an unmatched experience for our clients and staff. The Patient Access Specialist is tasked with being a...

  • Patient Access Specialist

    3 weeks ago

    Marlton, United States ADVANTAGE BEHAVIORAL HEALTH Full time

    Advantage Behavioral Health is the parent company to Harmony Bay and Victory Bay providing Behavioral Health and Management Services across the United States. Our mission is to provide convenient and affordable behavioral health services while creating an unmatched experience for our clients and staff. The Patient Access Specialist is tasked with being a...

  • Director ASC Operations

    1 month ago

    Marlton, United States Virtua Health, Inc. Full time

    At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier...

  • Director ASC Operations

    4 weeks ago

    Marlton, United States Virtua Health, Inc. Full time

    At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier...

  • Thoracic Surgical Oncologist

    2 months ago

    Marlton, United States VIRTUA Full time

    Virtua Health is seeking a board-certified fellowship trained Thoracic Surgical Oncologist. The ideal candidate will be a practicing surgeon with 2 or 3 years of experience with well-developed minimally invasive thoracic surgery expertise including established robotic training/experience.The candidate will be expected to have experience with both malignant...

  • Thoracic Surgical Oncologist

    4 weeks ago

    Marlton, United States VIRTUA Full time

    Virtua Health is seeking a board-certified fellowship trained Thoracic Surgical Oncologist. The ideal candidate will be a practicing surgeon with 2 or 3 years of experience with well-developed minimally invasive thoracic surgery expertise including established robotic training/experience.The candidate will be expected to have experience with both malignant...

  • Patient Care Coordinator

    1 week ago

    Marlton, United States Virtua Health Full time

    At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier...

  • Thoracic Surgical Oncologist

    1 month ago

    Marlton, United States Virtua Health, Inc. Full time

    At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier...

  • Thoracic Surgical Oncologist

    4 weeks ago

    Marlton, United States Virtua Health, Inc. Full time

    At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier...

  • Thoracic Surgical Oncologist

    2 weeks ago

    Marlton, New Jersey, United States Virtua Health Full time

    At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier...

  • Patient Care Coordinator

    7 days ago

    Marlton, United States Virtua, Inc. Full time

    Summary: Administratively coordinates and monitors the patient throughout the patient experience including: scheduling of appropriate appointments, documentation, insurance coordination, pre-certifications for testing, follow-up diagnostic testing. Coordination and communication with patient, provider and multi-disciplinary departments. Coordinator will be...

  • Customer Care Associate

    2 months ago

    Marlton, United States 5 Star Staffing Solutions Full time

    Job DescriptionJob DescriptionCUSTOMER CARE ASSOCIATEWe are seeking a well-spoken Customer Care Associate for an immediate career opportunity in the furniture industry at our Marlton, NJ distribution center. Duties and Responsibilities· Answer all questions, calls and emails in a timely manner.· Demonstrates the skills and product knowledge required to...