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Customer Care Associate

5 months ago

Marlton, United States 5 Star Staffing Solutions Full time
Job DescriptionJob Description

CUSTOMER CARE ASSOCIATE

We are seeking a well-spoken Customer Care Associate for an immediate career opportunity in the furniture industry at our Marlton, NJ distribution center.

 

Duties and Responsibilities

· Answer all questions, calls and emails in a timely manner.

· Demonstrates the skills and product knowledge required to perform job functions.

· Knowledge and use of electronic catalog and website.

· Research and resolve and customer inquiries.

· Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.

· Support Customer Care Operations from our dealers and team members.

· Order Entry on a daily basis.

· Check order status/electronic orders.

· Provide product information and pricing.

· Process credits, return authorizations and factory charge backs.

· Submit changes or cancellations on orders.

· Track shipments.

· Initiate freight claims.

· Ability to navigate AS400 system.

· Schedule factory drops.

· Update customer experience center with relevant inquiries.

· Assists customers in showroom as needed.

· Participates in Literature Room inventory/order literature.

· Reviews appropriate daily reports.

· Document filing.

· Monitor stock levels.

· Follow and adhere to department/company guidelines

· Maintain the Showroom to the highest degree by updating product displays.

· Track inventory, budgets, catering supplies, etc. to ensure the Showroom is prepared for all activities.

· Attend weekly meetings with Supervisor.

· Provide issue resolution to customers and ensure key information is documented in our customer and ordering system.

· Communicate with dealers, vendors, distribution centers, and designers using positive and professional email etiquette and phone skills.

 

Requirements

· Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently.

· Strong attention to detail, to ensure purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly.

· Ability to multi-task and adjust priorities to meet deadlines and changing goals.

. High school diploma or GED

. 6 months of related experience or military equivalent.