Customer Service Representative

4 weeks ago

Sterling Heights, United States Suburban Automotive Services Full time
Suburban Automotive Services is the parent company for four distinct business verticals: Suburban Accessories, GLS North America, Competitive Vehicle Services, and The Paint Shop.

GLS NA is an award-winning Tier 1 automotive supplier providing unique solutions for an amazing list of clients transforming the auto industry. With over 11 years of customer satisfaction, our company has established itself as a leading provider in vehicle management with a current portfolio of over 90,000 vehicles. Our expertise extends beyond just vehicle management as we provide support for over 1,100 shows and events. With 18 locations spanning across North America, we are equipped to serve 8 major automotive brands and counting.

Why Work for Us:
  • Multiple benefits package options that include medical, dental, vision, and disability options.
  • 401K program with company match.
  • Company stability with over 70 years of proudly serving the community.
  • Team member values driven Recognition Program.
  • Milestone Recognition Program.
  • The above market paid sick leave and vacation time of 30 days, bereavement leave, and jury duty pay.
  • Diverse and inclusive work force with a variety of skills and knowledge.
  • Career and growth opportunities with a focus on team member development.

As a member of the Global Logistics Event Team, the Sr. Vehicle Coordinator is responsible for managing multiple events and vehicle fleets from ordering the vehicles, tracking the vehicles, and selling the vehicles all while maintaining good client relationships and working with multiple departments/teams.

Salary Overview:
The pay rate for this role starts at $19 per hour based on experience.

Sr. Vehicle Coordinator Responsibilities include:
  • Order vehicles and update the status of all event units on order tracking logs.
  • Ensure the event vehicle is transported to and from the event site.
  • Process bills for tolls, violations, and taxes.
  • Maintain accurate and up-to-date paper files for each event in compliance with GM policies.
  • Enter all event paperwork into the GLS system.
  • Communicate with GM dealerships and vendors for assistance with vehicle prep, repair, plating or PDI's.
  • Complete vehicle buybacks in a timely manner and in compliance with GM policy.
  • Maintain long-term vehicle accounts.
  • Conduct and process all non-dealer and dealer reimbursements.
  • Coordinate between departments and locations to ensure deadlines are met.
  • Adhere to Suburban Automotive Service's DRIVEN values and align business practices to support the SAS mission and vision.

Sr. Vehicle Coordinator Qualifications and Skills:
  • A high school diploma/GED.
  • Valid driver's license with a safe driving record (required).
  • 1 - 3 years of previous customer service or event planning experience.
  • Previous automotive experience (preferred).
  • Strong PC skills with a solid understanding of Microsoft Suite Office products such as Excel, Word, PowerPoint, etc.
  • Strong written and verbal communication skills.
  • Strong analytical/problem-solving ability.
  • Excellent organizational skills yet flexible to accomplish objectives often subject to change.
  • Able to work independently with minimal supervision and direction.
  • Must have superior attendance, and be prompt and reliable.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Other details
  • Pay Type Hourly

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