Home Care Branch Manager

2 weeks ago

Boca Raton, United States Cross Country Healthcare Full time

BASIC PURPOSE

The Branch Manager plans, directs, and coordinates the day-to-day operations for the assigned Home Care branch in the north county area of San Diego.

ESSENTIAL FUNCTIONS

* Direct all branch activity
* Manage, maintain and increase productivity
* Responsible for long term planning and improvement initiatives with the Area Director of Homecare Services
* Identify and implement creative solutions to complex problems
* Supervise and mentor direct reports through weekly meetings
* Establish and maintain professional and positive relationships with HCT clients
* Troubleshoot client issues as they arise
* Run weekly/daily reports to track branch productivity:
* Run open order report by branch
* Run applicant report by branch
* Attend recruitment meetings as needed and offer ideas for creative recruitment
* Advise on recruitment challenges, informing senior leadership when methods should be modified
* Recruit, hire and train branch personnel
* Supervise staff. Monitor and evaluate performance
* Track employee productivity through weekly and monthly reporting
* Troubleshoot personnel issues as they arise, including but not limited to- disciplinary action and terminations
* Manage internal staffing and schedules, maintaining appropriate in-office coverage at all times, for all departments
* Oversee activity within the department
* Properly manage onboarding costs for HCT client/clients
* Work with centralized compliance department to conduct periodic file audits to ensure that all pre-employment qualifications are being met and files are in compliance throughout the branches
* Ensure that all tasks related to staffing are completed daily
* Ensure that time to fill guidelines are being met
* Train branches on client specific reporting requirements for staffing purposes
* Immediately address questions and concerns from the client
* Partner with payroll department to create internal payroll deadlines
* Review overall payroll for accuracy
* Assist with accurate back-office billing setup through the homecare software
* All other duties as assigned.

QUALIFICATIONS

* Intermediate knowledge of MS office products
* 2+ years of management or supervisory level experience
* 3+ years' related experience in recruitment and/or account management, preferably in healthcare staffing industry.
* Strong computer skills, including the ability to learn new systems

Education: High School or equivalent required. Bachelor's degree from an accredited college or university or 4 years of comparable experience preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

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