Turndown Guest Room Attendant

2 months ago

Coral Gables, United States Biltmore Hotel Full time
Position Summary

Directly responsible for carrying out all activities related to turndown service and cleaning guest rooms according to Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

  • Ensure the cleanliness and comfort of guest rooms prior to evening occupancy and provide special amenities to enhance guests' experience, according to cleaning standards and procedures established by the Housekeeping Department.
  • Perform routine housekeeping tasks in guest rooms, including vacuuming, mopping, dusting, and straightening, cleaning and disinfecting bathrooms, replacing linens and towels, and replenishing amenities.
  • Perform turndown services in guest rooms according to standards.
  • Notify PM Coordinator of rooms refusing turndown service or showing a Do Not Disturb sign.
  • Inspect rooms for safety hazards and for the operating condition of equipment.
  • Report any items in need of repair, missing items, or unsafe conditions to a Supervisor, the Assistant Director of Housekeeping, or the Director of Housekeeping.
  • Report any items found to the Coordinator.
  • Record room status on work assignment sheets.
  • Respond to special guest requests.
  • Maintain storage rooms.
  • Assist with deep cleaning programs and special projects as directed.
  • Carry out other duties as assigned by Coordinator, Assistant Director of Housekeeping, or Director of Housekeeping.

Requirements

Experience and Education Required
  • Education

High school diploma or equivalent preferred.
  • Experience

Cleaning experience, hotel experience preferred.

Skills Required

  • Must be able to:
  • Speak, read, write and understand the English language.
  • Compute accurate mathematical calculations.
  • Provide legible communication and directions.
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Think clearly, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest's service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent resort data.
  • Use a computer keyboard and possess basic typing skills.
  • Possess moderate to advanced computer skills.
  • Work in a dynamic and constantly changing environment.
  • Adept to multitasking.

Physical Demands

  • Must be able to:
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Use, carry, and operate all necessary office equipment using finger dexterity.
  • Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
  • Visually look at a computer for extended periods of time.
  • Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria

  • Team Player
  • Demonstrates co-operation within the team and with other departments
  • Listens carefully and works well with others
  • Has a positive influence on others in the team and clearly enjoys working with people
  • Guest Focused
  • Anticipates guests' needs and is sensitive to people from all cultures
  • Has a natural, warm smile and a friendly and passionate approach
  • Demonstrates confident, helpful and genuine behavior with internal and external guests
  • Delivers their Best
  • Has energy and sense of urgency for his/her work
  • Resourceful, makes things happen and looks for ways to work more efficiently
  • Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
  • Composed
  • Able to stay calm under pressure
  • Demonstrates maturity and ability to cope with the unexpected
  • Never lets personal feelings interfere with delivering the highest standards
  • Trustworthy and responsible
  • Excellent records of attendance and punctuality
  • Is reliable and demonstrates the ability to work without supervision
  • Demonstrates a high level of personal integrity, honesty and trust
  • Time Management
  • Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
  • Listening
  • Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Licenses or Certifications
  • N/A

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

  • Room Attendant

    3 weeks ago

    Coral Gables, United States Loews Hotels Full time

    Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1...

  • Room Attendant/Housekeeper

    5 days ago

    Coral Gables, United States Auro Hotels Full time

    ** Room Attendant/Housekeeper - $12.50 per hour** **Job Category****:** Housekeeping **Requisition Number****:** ROOMA02394 Showing 1 location **Job Details** **Description** **Courtyard by Marriott is seeking experienced Room Attendants for their beautiful hotel! Compensation is based on experience. Must have open availability, including holidays and...

  • Guest Room Attendant

    2 months ago

    Coral Gables, United States Biltmore Hotel Full time

    Position SummaryDirectly responsible for carrying out all activities related to guest room cleaning according to Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).ResponsibilitiesClean the required number of guest rooms...

  • Guest Services Attendant

    2 months ago

    Coral Gables, United States Troon Golf, L.L.C. Full time

    Deering Bay Yacht and Country Club is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. Key Responsibilities of the Guest Services Attendant: * Provides sincere and courteous service to all...

  • Room Attendant

    2 weeks ago

    Coral Springs, United States Wyndham Hotels & Resorts Full time

    ** Room Attendant** Location: Coral Springs, FL, US, 33065 Property Name: La Quinta by Wyndham Coral Springs South Req Id: 18409 La Quinta by Wyndham is now seeking a Room Attendant to join our team at the La Quinta by Wyndham Coral Springs South location in Coral Springs , Florida . **Job Summary** The Room Attendant is responsible for maintaining clean...

  • Room Attendant

    1 month ago

    Coral Springs, United States Wyndham Hotels & Resorts Full time

    ** Room Attendant / Laundry** Location: Coral Springs, FL, US, 33065 Property Name: La Quinta by Wyndham Coral Springs South Req Id: 16609 **?Were offering a limited-time sign-on bonus for new team members who are dedicated to providing an exceptional guest experience. Apply today, join our team, and you can be eligible to earn up to $600!** La Quinta by...

  • Guest Service Agent

    2 months ago

    Coral Gables, United States HHM Hotels Full time

    Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their...

  • Assistant Front Office Manager

    2 months ago

    Coral Gables, United States Loews Hotels Full time

    Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1...

  • Uniform Attendant

    2 months ago

    Coral Gables, United States Loews Hotels Full time

    Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1...

  • Front Desk Agent

    2 months ago

    Coral Gables, United States Auro Hotels Full time

    ** Front Desk Agent (part-time)** **Job Category****:** Front Office **Requisition Number****:** FRONT02393 Showing 1 location **Job Details** **Description** **Courtyard by Marriott is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including holidays and weekends. Company...

  • Lead Therapist

    2 months ago

    Coral Gables, United States Biltmore Hotel Full time

    Position Summary Perform massage and body treatments requested by each and every Spa guest. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). Responsibilities Therapist: Provide Spa services to guests in a timely, courteous and efficient manner and...

  • Front Office Agent

    2 months ago

    Coral Gables, United States Loews Hotels Full time

    Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1...

  • Front Office Agent

    4 days ago

    Coral Gables, United States Loews Hotels Full time

    Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1...

  • Front Office Agent

    1 month ago

    Coral Gables, United States Loews Hotels Full time

    Front Office Agent Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza...

  • Banquet Server

    2 months ago

    Coral Gables, United States THesis Hotel Miami Full time

    Overview Opportunity:  Banquet Server Set up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards. Your Growth PathBanquet Captain – Assistant Banquet Manager –Banquet Manager Your Focus Set up banquet room as instructed by supervisor. Attend roll call meetings before events to learn...

  • Banquet Server

    2 months ago

    Coral Gables, Florida, United States THesis Hotel Miami Full time

    OverviewOpportunity: Banquet ServerSet up banquet rooms and serve food and/or beverages in accordance with established guest service and sustainability standards.Your Growth PathBanquet Captain – Assistant Banquet Manager –Banquet ManagerYour FocusSet up banquet room as instructed by supervisor.Attend roll call meetings before events to learn function...

  • Guest Services Agent

    2 months ago

    Coral Springs, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Coral Springs, FL, US, 33065 Property Name: La Quinta by Wyndham Coral Springs South Req Id: 18408 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Coral Springs South location in Coral Springs , Florida . **Job Summary** The Guest Service Agent is responsible for...

  • Hairstylist (Pt)

    4 weeks ago

    Coral Gables, United States Biltmore Hotel Limited Full time

    Description: **Position Summary** Provide all Salon services by each and every Spa Client. **Responsibilities** - Provide Spa services to guests in a timely, courteous and efficient manner and in accordance with Biltmore Standards and Protocols as well as Leading Hotel Standards. - Escort clients to and from treatment rooms, attending to any immediate...

  • Restaurant Manager

    2 months ago

    Coral Gables, United States Troon Golf, L.L.C. Full time

    Deering Bay Yacht & Country Club is excited to announce the exceptional career opportunity of Restaurant Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. Key Responsibilities of the Restaurant Manager: * Organizes and conducts pre-shift meetings to review specials, menu changes,...

  • Banquet Houseperson

    2 months ago

    Coral Gables, United States Hersha Hospitality Management, LP Full time

    Overview Opportunity: Banquet Houseperson Set up, break down, and service meeting rooms in accordance with established guest service and sustainability standards. Potential Career Path Banquet Server - Banquet Captain - Banquet Manager Essential Job Functions * Set up meeting rooms according to banquet event order forms and documents to ensure set up...