Bilingual Remote Medical Call Center Scheduler
1 month ago
ABOUT US
A Specialty Path to Good Health
Upperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.
Triage is temporary.
Treatment is transformative.
Upperline Health providers coordinate patients' care among a team of specialists - physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients' immediate and long-term health needs.
We put patients at the center of value-based care.
BENEFITS
Comprehensive benefit options include medical, dental and vision, 401K and PTO.
ABOUT THE CALL CENTER SCHEDULER
Upperline Health is looking for a professional and engaging Call Center Scheduler to answer a high volume of incoming phone calls and schedule new & existing appointments for all Upperline Health clinic locations.
This position is based remotely near Orlando, FL.
WHAT YOU'LL DO
* Answer, orient, and greet patients over the phone in an enthusiastic manner - 100% of work time spent is answering calls and scheduling appointments
* Determine appropriate clinic location and schedule patients into Vision system accordingly
* Obtain required demographic, insurance, and eligibility information and accurately document in Vision system to ensure proper filing of claims
* Verify if the patient's insurance requires a pre-certification and begin the referral process
* Maintain professional working relationship with all contacts, both internal and external
* Provide timely responses to all verbal and written inquiries regarding patient accounts
* Respond to voicemails and online requests within 1 hour of the patients' messages
* Exhibit a patient demeanor and strong customer service attitude at all times
QUALIFICATIONS OF THE CALL CENTER SCHEDULER
* Spanish speaking is REQUIRED
* High School graduate and formal training from a vocational school or equivalent
* 1+ years' experience in a similar call center or centralized scheduling setting
* Strong written and verbal communication skills
* Ability to multi-task and work under deadlines with urgency
* Knowledge of general medical terminology and managed care functions
* Working knowledge of electronic health records (EHR), Vision system, & MS Office (word, outlook, teams
COMPENSATION
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience
Job Type: Full-time
-
Bilingual Remote Medical Call Center Scheduler
1 month ago
Orlando, United States Upperline Health Full timeJob DescriptionJob DescriptionABOUT US A Specialty Path to Good Health Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for...
-
Orlando, United States Upperline Health Full timeJob DescriptionJob DescriptionABOUT US A Specialty Path to Good Health Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for...
-
Call Center Bilingual
5 days ago
Orlando, United States Rose International Full timeDate Posted: 05/31/2024 Hiring Organization: Rose International Position Number: 465033 Job Title: Call Center Bilingual Job Location: Orlando, FL, USA, 32810 Work Model: Onsite Shift: 7:50 AM EST - 4:20 PM EST Employment Type: Temporary Estimated Duration (In months): 12 Min Hourly Rate ($): 23.00 Max Hourly Rate ($): 25.00 Must Have...
-
Remote Call Center Specialist
3 weeks ago
Orlando, United States Insight Global Full timeTitle: Call Center Specialist Job Type: 6 Month Contract to Hire Schedule Listed Below in Description Pay Rate: $20-22/hr **Must reside in or near Missouri to get fingerprinted Job Description: * There are multiple shift times, the call center receives calls between 8:00 AM -- 8:00 PM Monday-Thursday, 8:00 AM -- 5:00 PM on Fridays and 8:00 -12:00 PM CST on...
-
Bilingual Call Center Agent
2 weeks ago
Orlando, United States RemX Full timeRemX Staffing is assisting a client in Plantation, FL in hiring Bilingual Call Center Agents to work onsite. Please find details below. PLANTATION, FL 33322-NOT REMOTEMUST BE FLUENT IN ENGLISH/SPANISH Call Center Agent Role: The Call Center Agent is responsible for providing exceptional customer service and resolutions to our members. This role will take...
-
Bilingual Call Center Agent
3 weeks ago
Orlando, United States RemX Full timeRemX Staffing is assisting a client in Plantation, FL in hiring Bilingual Call Center Agents to work onsite. Please find details below. PLANTATION, FL 33322-NOT REMOTEMUST BE FLUENT IN ENGLISH/SPANISH Call Center Agent Role: The Call Center Agent is responsible for providing exceptional customer service and resolutions to our members. This role will take...
-
Receptionist/call Center
3 weeks ago
Orlando, United States Pardy Rodriguez Full timePlaintiff's personal injury firm located near downtown Orlando seeking a bilingual English/Spanish speaking Receptionist/Call Center representative. Must have excellent customer service skills, attention to detail, like to communicate with people, have a pleasant personality, and able to work independently. Call Center experience and Customer Service...
-
Call Center Specialist
2 weeks ago
Orlando, United States DMA Consulting Full timeJob DescriptionJob DescriptionAbout Us:We use our experience and desire to stay on the leading-edge of technology to create full-circle marketing strategies for our clients that have a compound effect. Each new piece we implement strengthens the whole, and creates positive results over the long term. The mission for DMA Consulting is to help home service...
-
Remote Call Center Rep
2 weeks ago
Orlando, United States Ultimate Staffing Full timeUltimate Staffing is seeking Remote Call Center Reps that can start ASAP! Pay: $18/hr Schedule - Monday - Friday. Hours could vary between 7 AM - 7 PM CST. Position: Inbound Customer Support Rep * This position is working from home. * Handle 60+ inbound calls per day on average * Answering questions from policy holders regarding a data breach and giving...
-
Call Center
2 weeks ago
Orlando, United States TEEMA Full timeJob DescriptionJob DescriptionHiring Remote CSR - Customer Service Representatives for a position. You MUST reside in Florida ONLY for this position. This will require only the most professional candidates. Please review the details below and only apply if you can commit to these things. If you meet your metrics you can be converted from temporary to...
-
Call Center Representative
3 weeks ago
Orlando, United States Forrest Solutions Full timeJob DescriptionJob DescriptionPay: $16/hrLocation: Fully remote- CAN NOT reside in NY, CA or DCLength: 5/20-6/12Schedule: 10am-7pm EST / 9am-6pm CST/ 8am-5pm MST/ 7am-4pm PSTTraining: 9am log on day 1 5/20-5/22Need to provide own equipment- laptop only- can be sent headsets if needed. -Windows 10 or 11 with 8GB RAM. No MAC/Linux/Chromebook etc.Key...
-
Bilingual Administrative Assistant
2 months ago
Orlando, United States Latitude, Inc. Full timeJob DescriptionJob DescriptionMust be Bilingual in Spanish and English Administrative assistants/scheduler-Schedule company appointments and meetings,-answer phone calls, and forward them to relevant staff members.-Must take meeting minutes and notes, order and take office supplies stock, and prepare documents for business trips and meetings.Besides finding...
-
Call Center Representative
2 weeks ago
Orlando, United States Aucera Full timeCall Center Professionals, if you’re passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call...
-
Scheduling Supervisor
2 weeks ago
Orlando, United States Center for Diagnostic Imaging Full timeRAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Scheduling Supervisor to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Supervisor, you will be...
-
Scheduling Supervisor
2 days ago
Orlando, United States Center for Diagnostic Imaging Full timeRAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Scheduling Supervisor to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Supervisor, you will be...
-
Outbound Call Center Agent
1 month ago
Orlando, United States US Benefits Association Full timeIn-Office Position, No Remote. There is **advancement opportunity **to grow with the company in various management roles. The company provides all training materials and assistance to advance and grow your career. **Requirements**: - Must fluently speak English - Must speak clearly and professionally - Must be able to read a script and converse...
-
Outbound Call Center Agent
1 month ago
Orlando, United States US Benefits Association Full timeIn-Office Position, No Remote. There is **advancement opportunity **to grow with the company in various management roles. The company provides all training materials and assistance to advance and grow your career. **Requirements**: - Must fluently speak English - Must speak clearly and professionally - Must be able to read a script and converse...
-
Associate I, Call Center Engagement
2 weeks ago
Orlando, United States CardWorks Full timeCardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and...
-
Associate I, Call Center Engagement
2 days ago
Orlando, United States CardWorks Full timeCardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and...
-
Call Center Manager
4 weeks ago
Orlando, United States Central Florida Full timeJob DescriptionJob DescriptionWe are seeking a skilled and experienced Call Center Manager to join our team at Central Florida Medical Practice. As the Call Center Manager, you will be responsible for overseeing the daily operations of our call center, ensuring efficient and effective handling of patient inquiries and concerns. This role requires strong...