Night Lead

4 weeks ago

Anchorage, United States ABM Industries Full time

**Overview**

**Pay: $20/hr**

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

**Shift: Sunday-Thursday 6pm-2:30am, MVR required**

**BONUS: $250 after 60days and $250 after 120days**

Benefit Information: ABM offers a comprehensive benefits package.

For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff & Management

**Position Summary Details**

Troubleshoot, repair, maintain, and install HVAC and related equipment as assigned. Assume day to day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely, cost effective manner

**Responsibilities**

+ Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.

+ Demonstrate capability and interest in training others.

+ Can be relied on to train service technicians and trainees.

+ Teach other technicians how to solve problems without solving the problem for them.

+ Keep technical knowledge up to date regarding equipment and concepts.

+ When presented with a problem, know what to do, and why, and whether to repair or replace.

+ Search out and read applicable manuals and online sources.

+ Belong to and take advantage of technical organizations to improve technical knowledge.

+ Demonstrate capability of a handling heavy workload of calls

+ Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.

+ Follow point-by-point troubleshooting guides to find faults in a short period of time.

+ Avoid needless callbacks by checking complete system before leaving the job.

+ Check safety and limit controls for proper setting before leaving the job.

+ When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.

+ Use proper tools and instruments for troubleshooting.

+ Inform customer when arriving at or leaving the job and when planning to return.

+ Explore a customer complaint to determine the real problem.

+ Respond to customer complaints with the proper amount of sympathy and empathy.

+ When the problem is caused by the customer's use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.

+ Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.

+ Demonstrate ability to accurately determine job priorities by:

+ Adhering to planned call schedule

+ Scheduling report time concurrent with jobs

+ Handling interruptions in stride

+ Having the proper tools, materials, and scheduled tasking when arriving at the job site

+ Scheduling maintenance of vehicle Plan project work to ensure service representatives and material are on the job at the right time

+ Promptly and accurately complete all required paperwork.

+ Obtain customer signature on all service reports (before work begins when performing spot).

+ Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.

+ Modify instructions to create understanding in all levels of people regardless of their technical knowledge.

+ Instruct customer's personnel to the point that they can handle emergencies by themselves and know when to call for service.

+ Recognize what has to be taught to customers and take required time to do so.

+ Provide sales with qualified leads.

+ Alert sales about competitive sales efforts. Provide Spot opportunities to meet Operational team goals.

+ Determine who in the customer's organization is responsible for the mechanical system being serviced.

+ Persuade customer to replace obsolete systems and makes recommendations.

+ Assist Sales in pricing agreements and projects.

+ Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position's primary responsibilities.

+ When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups

+ While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.

**Qualifications**

+ Must be 18 years of age or older.

+ Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available

**Preferred Qualifications**

+ Customer Service Experience

+ One year of lead or supervisory experience

+ 2 yrs of commercial HVAC experience

REQNUMBER: 83703

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Night Lead

    1 month ago

    Anchorage, United States ABM Industries, Inc. Full time

    Pay: $20/hr The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicants experience, skills, abilities, geographic location, and alignment with market data. Shift: Sunday-Thursday 6 pm-2:30 Lead, Night, Property Management, Business Services

  • Night Lead

    3 weeks ago

    Anchorage, United States ABM Industries, Inc. Full time

    Pay: $20/hr The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicants experience, skills, abilities, geographic location, and alignment with market data. Shift: Sunday-Thursday 6 pm-2:30 Lead, Night, Property Management, Business Services

  • Night Lead

    4 weeks ago

    Anchorage, United States ABM Full time

    Pay: $20/hr The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. Shift: Sunday-Thursday 6pm-2:30am, MVR required BONUS: $250 after 60days and $250 after 120days Benefit Information: ABM offers a...

  • Night Lead

    3 weeks ago

    Anchorage, United States ABM Full time

    Pay: $20/hr The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. Shift: Sunday-Thursday 6pm-2:30am, MVR required BONUS: $250 after 60days and $250 after 120days Benefit Information: ABM offers a...

  • Shift Lead>

    1 month ago

    Anchorage, United States Round Table Pizza Full time

    Round Table Pizza - 800 E. Dimond Blvd. Ste 3-125 - [Restaurant / Supervisor / Team Lead / Assistant Manager] Seeking smiling; energetic; service minded candidates who want to be part of a team environment. Full-time and Part-time available. Nights and weekend shifts available. Responsible for leading shift employees; customer service within each unit;...

  • Shift Lead>

    3 weeks ago

    Anchorage, United States Round Table Pizza Full time

    Round Table Pizza - 800 E. Dimond Blvd. Ste 3-125 - [Restaurant / Supervisor / Team Lead / Assistant Manager] Seeking smiling; energetic; service minded candidates who want to be part of a team environment. Full-time and Part-time available. Nights and weekend shifts available. Responsible for leading shift employees; customer service within each unit;...

  • Warehouse Lead

    4 weeks ago

    Anchorage, United States Alaska Carquest Full time

    About us Alaska Carquest is an Independently Owned and Operated, small business in Alaska. We are a small but mighty team of professional, flexible, and customer-centric teammates. We work especially hard to earn our customers business daily. **Job Overview:** We are seeking a Warehouse Lead to join our team. The ideal candidate will oversee daily warehouse...

  • Warehouse Lead

    5 days ago

    Anchorage, Alaska, United States Alaska Carquest Full time

    About us Alaska Carquest is an Independently Owned and Operated, small business in Alaska. We are a small but mighty team of professional, flexible, and customer-centric teammates. We work especially hard to earn our customers business daily. Job Overview: We are seeking a Warehouse Lead to join our team. The ideal candidate will oversee daily warehouse...

  • Lead Diesel Mechanic

    1 month ago

    Anchorage, United States Saltchuk Full time

    Summary Carlile is a trucking and logistics company that's proudly Alaskan. Headquartered in Anchorage, we seek people who share our values and take pride in being professional. We value safety, reliability, dedication to our organization, and industry-leading innovation. We look for pride, integrity, grit, and approachability. We provide a wonderful work...

  • Lead Diesel Mechanic

    3 weeks ago

    Anchorage, United States Saltchuk Full time

    Summary Carlile is a trucking and logistics company that's proudly Alaskan. Headquartered in Anchorage, we seek people who share our values and take pride in being professional. We value safety, reliability, dedication to our organization, and industry-leading innovation. We look for pride, integrity, grit, and approachability. We provide a wonderful work...

  • Team Lead

    4 weeks ago

    Anchorage, United States Party City Full time

    COME JOIN THE PARTY At Party City, we create joy for our customers by making it easy to create unforgettable memories. We are Customer Obsessed. Our Key Holders lead by example and possess the energy and enthusiasm to match our customers' excitement while providing an exceptional shopping experience. We are knowledgeable about our products and services...

  • STP Lead Operator

    2 months ago

    Anchorage, United States Alaska-Santos Full time

    Job DescriptionJob DescriptionThrough its merger with Oil Search, Santos has acquired and assumed operatorship over a world-class portfolio of oil leases on the Alaskan North Slope, USA.Our focus in Alaska is advancement of our Pikka Phase 1 project, which includes a single drill site, an oil processing facility, and other infrastructure to support...

  • STP Lead Operator

    3 weeks ago

    Anchorage, United States Alaska-Santos Full time

    Job DescriptionJob DescriptionThrough its merger with Oil Search, Santos has acquired and assumed operatorship over a world-class portfolio of oil leases on the Alaskan North Slope, USA.Our focus in Alaska is advancement of our Pikka Phase 1 project, which includes a single drill site, an oil processing facility, and other infrastructure to support...

  • Lead Cook

    4 weeks ago

    Anchorage, United States Alyeska Resort Full time

    Job DescriptionJob DescriptionCook 1At Alyeska Resort, our Cook 1 is a cornerstone of our culinary team as lead line cook, responsible for crafting delectable meals and maintaining the highest quality standards. If you're a passionate and experienced cook who thrives under pressure and is dedicated to delivering culinary excellence, we want you to join...

  • Lead Cook

    3 weeks ago

    Anchorage, United States Alyeska Resort Full time

    Job DescriptionJob DescriptionCook 1At Alyeska Resort, our Cook 1 is a cornerstone of our culinary team as lead line cook, responsible for crafting delectable meals and maintaining the highest quality standards. If you're a passionate and experienced cook who thrives under pressure and is dedicated to delivering culinary excellence, we want you to join...

  • Cosmetic Merchandiser Team Lead

    3 weeks ago

    Anchorage, United States Apollo Part time $16 - $17

    As a Cosmetic Team Lead you’ll manage a merchandising crew on-site as they execute cosmetic sets, such as reset, remodels, and new store execution, ensuring projects are completed on time and within budget. You’ll help promote teamwork among the crew, store operations while ensuring our company and the retailer’s standards are met. Our corporate office...

  • Cosmetic Merchandiser Team Lead

    3 weeks ago

    Anchorage, United States Apollo Part time $16 - $17

    As a Cosmetic Team Lead you’ll manage a merchandising crew on-site as they execute cosmetic sets, such as reset, remodels, and new store execution, ensuring projects are completed on time and within budget. You’ll help promote teamwork among the crew, store operations while ensuring our company and the retailer’s standards are met. Our corporate office...

  • Contract Guest Experience Lead

    5 days ago

    Anchorage, Alaska, United States Lululemon Athletica Inc Full time

    Location: United States of AmericaState/Province/City: AlaskaCity: AnchorageBusiness Unit: StoreTime Type: Full-timeBackApplyShare***Description & RequirementsWho We Arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create...

  • Contract Guest Experience Lead | Dimond Center

    2 weeks ago

    Anchorage, United States Lululemon Athletica Inc Full time

    Location: United States of AmericaState/Province/City: AlaskaCity: AnchorageBusiness Unit: StoreTime Type: Full-timeBackApplyShare***Description & RequirementsWho We Arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create...

  • Guest Experience Lead | 5th Avenue Mall

    2 days ago

    Anchorage, United States Lululemon Athletica Inc Full time

    Location: United States of America State/Province/City: Alaska City: Anchorage Business Unit: Store Time Type: Full-time Back Apply Share *** Description & Requirements Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we...