Collections Representative

4 weeks ago


St Cloud, United States Jefferson Capital Systems Full time

ACCOUNT REPRESENTATIVE- INTERNAL RECOVERY

$1,000 HIRING BONUS

$20/hr. - Nonbilingual

$21/hr. - Bilingual

MONTHLY BONUS

FLEXIBLE SCHEDULE - NO WEEKENDS

FULL TIME AND PART TIME

Looking to jump start your career? We are recruiting talented Spanish speaking people who enjoy helping other people in difficult situations. Are you a calm, upbeat and empathetic person? Do you thrive in an environment that is goal driven, bonus eligible and thinking outside of the box? If so, this position is for YOU As a Bilingual Spanish Account Representative for Internal Recovery, you will work as a team and an individual to work with consumers and arranging a payment arrangement for their charged off debt. Previous experience working in collections or in a call center environment is not necessary, but a nice benefit for this role.

A DAY IN THE LIFE:

  • Interact directly with consumers, review account information, establish payment and document call results.
  • Maintain a professional and upbeat attitude, respectful to both consumers and teammates.
  • Contribute to team and personal performance goals, work independently and effectively as a team.
  • Apply listening, negotiating, organizational and problem-solving skills to maximize team performance.

WHAT YOU BRING TO THE TABLE:

Basic Qualifications:

  • High school diploma or GED required.
  • Ability to speak Spanish and English fluently.
  • Excellent verbal and written communication skills, ability to actively listen and negotiate as needed.
  • Basic computer skills, organizational and problem-solving skills
  • Possess a strong work ethic and can maintain the highest level of confidentiality.
  • Reliable and demonstrates the ability to consistently work the assigned schedule.

Bonus Qualifications:

  • Collections and/or customer service experience (banking, telemarketing, sales)
  • Ability to handle conflict by remaining calm and de-escalating the situation.
  • Results oriented, goal driven and competitive, multi-tasking in fast paced environment.

COMPENSATION/HOURS/SCHEDULE:

  • Full Time and Part Time positions available
  • Work hours can be: (8am - 4pm or 10am- 6pm or 10 hours x 4 days a week)
  • Flexible schedule (College Students, Single Parents)
  • Hourly range is $20-$21 hourly + BONUS OPPORTUNITIES.
  • Monthly Individual compliance bonus opportunities

BENEFITS:

  • 3 weeks accrued Vacation (PTO) first year.
  • 8 paid Holidays annually.
  • Medical, Dental, Life and vision Insurances.
  • Short-term Disability & Long-term Disability Plans and 401(k) with company matching.

Work Remotely No

Job Types: Full-time, Part-time

Pay: $20-$21 per hour PLUS BONUS OPPORTUNITIES

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off.
  • Parental leave
  • Tuition reimbursement
  • Vision insurance

Physical setting:

  • Call center

Schedule:

  • 8-hour shift or 10-hour shift
  • Part-time available
  • Day shift
  • Monday to Friday - NO WEEKENDS

Supplemental pay types:

  • Monthly bonus

Education:

  • High school or equivalent (Required)

Work Location: One location



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