Collections Associate II

2 weeks ago

St Petersburg, United States FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Job Description

GENERAL DUTIES & RESPONSIBILITIES

• Places inbound and outbound calls through an auto dialer system to negotiate and collect dishonored checks and past due or over-limit credit/debit card accounts.

• Works with customer to negotiate a repayment arrangement in a minimal number of contacts.

• Updates customer's contact and account information during each contact.

• Responsible for account research including skip tracing, through the use of online credit bureaus and other systems.

• Works with other internal FIS departments including customer service and accounting.

• Contacts outside companies, e.g., agent banks, attorneys, credit counseling agents as needed.

• Maintains control of the conversation with customer at all times. Follows basic call flow and handling procedures while adapting to each conversation using the phone skills and techniques learned during training.

• Adheres to all departmental procedures and FDCPA (Fair Debt Collection Practices Act) regulations.

• When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.

• May provide guidance and/or mentoring to less experienced Collections Representatives.

• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
High school diploma or GED. Associate's or Bachelor's degree is preferable.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Requires ability to navigate a computerized data entry system or other relevant applications

• Working knowledge of collection laws, bankruptcy requirements and guidelines

• Able to work with data entry systems, credit bureau reports and collection techniques

• Excellent customer service and telephone skills

• Excellent verbal and written communication skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages

• Ability to make decisions within specified parameters

• Ability to work effectively with multiple tasks and situations

• Ability to work in a Predictive Dialer environment

• Ability to work productively in a high transaction volume environment

• Ability to work both independently and in a team environment

• May require the ability to accommodate a flexible work schedule

• May require multi-lingual skills for specific position, e.g., English, Spanish

FIS JOB LEVEL DESCRIPTION
Developing support role. Moderate skills with high level of proficiency. Places calls which are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Experience not required, however the skills outlined above are necessary.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Collections Associate II

    2 weeks ago

    St. Petersburg, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0%Job DescriptionJob Posting DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services...

  • Collections Associate Ii

    3 weeks ago

    Saint Petersburg, United States FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Places inbound and outbound calls through an auto dialer system to negotiate and collect dishonored checks and past due or over-limit credit/debit card...

  • Associate Scientist II, QC

    2 weeks ago

    St. Petersburg, United States Catalent Pharma Solutions Full time

    QC Associate Scientist IIThe QC Associate Scientist II supports testing and release of raw materials, intermediate and finished products, and all critical systems supporting manufacturing operations such as purified and potable water, compressed gases, captive zone environmental analysis, as well as cleaning and process validation support. The department...

  • Visitor Services Associate II, Part-Time

    3 weeks ago

    Saint Petersburg, United States The James Museum of Western & Wildlife Art Full time

    Job DescriptionJob DescriptionPRIMARY FUNCTION: The Visitor Services Associate II (Part-Time) reports directly to the onsite Visitor Services Manager. The VS II is part of our front-facing staff, essential to creating an exceptional visitor experience. VS IIs provide high-quality customer service by providing visitors with information about the museum’s...

  • Visitor Services Associate II, Full-Time

    3 weeks ago

    Saint Petersburg, United States The James Museum of Western & Wildlife Art Full time

    Job DescriptionJob DescriptionPRIMARY FUNCTION: The Visitor Services Associate II (Full-Time) reports directly to the onsite Visitor Services Manager. The VS II is part of our front-facing staff, essential to creating an exceptional visitor experience. VS IIs provide high-quality customer service by providing visitors with information about the museum’s...

  • Cardiovascular Technician II

    3 weeks ago

    St. Petersburg, United States HCA Florida Pasadena Hospital Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Cardiovascular Technician II with HCA Florida Pasadena Hospital you can be a part of an organization that is devoted to giving back!BenefitsHCA Florida Pasadena Hospital, offers a total rewards package that supports the...

  • Cardiovascular Technician II

    3 weeks ago

    St. Petersburg, United States HCA Florida Northside Hospital Full time

    Description IntroductionDo you have the career opportunities as a(an) Cardiovascular Technician II you want with your current employer? We have an exciting opportunity for you to join HCA Florida Northside Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsHCA Florida Northside Hospital, offers a total...

  • Cardiovascular Technician II

    1 week ago

    St Petersburg, United States HCA Florida Northside Hospital Full time

    Description IntroductionDo you have the career opportunities as a(an) Cardiovascular Technician II you want with your current employer? We have an exciting opportunity for you to join HCA Florida Northside Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsHCA Florida Northside Hospital, offers a total...

  • Cardiovascular Technician II

    1 week ago

    St Petersburg, United States HCA Florida Pasadena Hospital Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Cardiovascular Technician II with HCA Florida Pasadena Hospital you can be a part of an organization that is devoted to giving back!BenefitsHCA Florida Pasadena Hospital, offers a total rewards package that supports the...

  • Cardiovascular Technician II

    1 month ago

    St Petersburg, United States HCA Florida Northside Hospital Full time

    Description IntroductionDo you have the career opportunities as a(an) Cardiovascular Technician II you want with your current employer? We have an exciting opportunity for you to join HCA Florida Northside Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsHCA Florida Northside Hospital, offers a total...

  • Cardiovascular Technician II

    4 weeks ago

    St Petersburg, United States HCA Florida Pasadena Hospital Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Cardiovascular Technician II with HCA Florida Pasadena Hospital you can be a part of an organization that is devoted to giving back!BenefitsHCA Florida Pasadena Hospital, offers a total rewards package that supports the...

  • Cardiovascular Tech II PRN

    1 month ago

    St Petersburg, United States HCA Florida Pasadena Hospital Full time

    Description IntroductionDo you have the PRN career opportunities as a(an) Cardiovascular Tech II PRN you want with your current employer? We have an exciting opportunity for you to join HCA Florida Pasadena Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsHCA Florida Pasadena Hospital, offers a total...

  • Highway Engineering Associate II

    1 month ago

    St Charles, United States RS&H Full time

    The Opportunity: RS&H is seeking a Highway Engineering Associate II to join our Transportation Practice in our St. Charles, IL, or Chicago, IL office! Job Summary: The Highway Engineering Associate II will be responsible for roadway/highway analysis and design, plans production, specifications, reports, and estimates efforts on conventional and...

  • Donor Center Technician II

    4 weeks ago

    St Petersburg, United States Freedom Plasma Full time

    Job Title: Donor Center Technician II Company: Freedom Plasma Location: St. Petersburg, FL Center's Operating Hours: Mon-Fri 7am-3pm, Sat 7am-3pm, Closed on Sundays Required Work Schedule: Saturdays 7am-3pm and 4 other days through the week on either an Opening Shift (630am-3pm) or a Closing shift from (12pm-830pm). Job Type: Full-time (40 hrs per week/8 hr...

  • Associate Scientist Ii, Qc

    3 weeks ago

    Saint Petersburg, United States Catalent Full time

    **QC Associate Scientist II** The **QC Associate Scientist II** supports testing and release of raw materials, intermediate and finished products, and all critical systems supporting manufacturing operations such as purified and potable water, compressed gases, captive zone environmental analysis, as well as cleaning and process validation support. The...

  • Compliance Associate II-Data Feed

    4 weeks ago

    St Louis, United States Stifel Financial Full time

    The Compliance Associate II maintains the Compliance Data Feed and e. Quest (internal workflow application) compliance request processes. The Compliance Associate will support Compliance Project Management by testing, providing feedback, and facilita Compliance, Associate, Project Management, Data, Technology, Workflow

  • General Services Associate II

    2 weeks ago

    St. Petersburg, United States FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Job DescriptionAt FIS, our technology and our people are always moving forward. While we advance the way the world pays, banks, and invests, our teams also grow their careers. We believe in...

  • Title Specialist II

    3 weeks ago

    St. Petersburg, United States Cox Enterprises Full time

    Job Description This is an on-site position Monday-Friday 8:30AM- 5:00 PM. This role is temporarily based in Clearwater but will move to St. Petersburg in the upcoming months. At Cox Automotive we're forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people...

  • Sr Project Mgr II

    1 month ago

    St. Petersburg, United States Johns Hopkins Medicine Full time

    Join an amazing global healthcare organization! Excellent compensation package! Awesome benefits, including dependent tuition reimbursement! Location: 500 7th Avenue, St. Petersburg, FL 33701 Shift: Full Time (40 hours) Day Shift Exempt Summary: Senior Project Managers are responsible for the construction of additions, alterations,...

  • Heavy Equipment Operator II

    3 weeks ago

    St. Petersburg, United States Waste Management Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.  Shift: Mon-Fri (6am-6pm) and Saturday (7am-5pm) Rotating-Schedule TBD Pay: Based on experience (target pay...