Product Delivery Manager

3 weeks ago

Tampa, United States JPMorgan Chase Full time

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Payment Brand, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

The ideal candidate will be well versed in payment processing and be able to interpret Payment Brand documentation to extract high level impacts of all business and technical changes introduced by the networks. They will be responsible to ensure that Payment Brand's documentation is clear and will serve in a consultative manner to the Product Domains as it relates to the development of requirements and liaising with the Payment Brands when clarifications of changes is required. The successful candidate will have the ability to lead and influence, drive meaningful productive change with the Payment Brands, and serve as a key collaborator to the Product Domains and Business.

**Job responsibilities**

+ Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination

+ Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements

+ Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

+ Responsible for tracking the full lifecycle of payment brand announcements, including the monitoring and tracking of each announcement, for audit purposes.

+ Review each announcement and be able to identify and effectively communicate impacts including: business, technical, operational and pricing.Collaborate with Product, Client Communication and Field Strategy teams to create internal and external communications, as required, for each article.

+ Be collaborative consultants to all Product Domain Owners/Delivery Managers to ensure all changes are clearly understood so that effective and accurate requirements are captured for project delivery.

+ Track backlog of initiatives for which you are assigned.

+ Monitor and report on items that have not been committed to a project that could have financial or processing impacts.

+ Act as a liaison between internal JPM teams and the Payment Brands for queries that arise out of the announcements.

+ Own and track, through resolution, Payment Brand related inquiries and issues raised by internal teams and clients.

**Required qualifications, capabilities, and skills**

+ 5+ years of experience or equivalent expertise in product delivery or a relevant domain area

+ Demonstrated ability to execute operational management and change readiness activities

+ Strong understanding of delivery and a proven track record of implementing continuous improvement processes

+ Experience in product or platform-wide release management, in addition to deployment processes and strategies

+ Maintain an excellent working knowledge of the payment brand rules and processing specifications

+ Engage on all Global Projects/Initiatives as required, and contribute to the overall objectives of the wider team.

+ Bachelor's degree or equivalent experience required.

+ 5 plus years of experience working with the payment brands (e.g. Visa and MasterCard)

+ Strong interpersonal skills and ability to work across function

+ Strategic thinker, a thought leader and highly collaborative

**Preferred qualifications, capabilities, and skills**

+ Proficient knowledge of the product development life cycle, design, and data analytics

+ Must be able to challenge traditional thinking and champion change

+ Exceptional written and verbal communication skills

+ Demonstrated experience operating in a matrix organization and leading through ambiguity

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

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