Senior Manager, Project Management

**Senior Manager, Project Management & Delivery Services**

**Job Title:** Senior Manager, Project Management & Delivery Services

**Department:** Solutions Group

**Location:** Tampa, FL

****Summary of Duties & Responsibilities****

The Senior Manager of Project Management & Delivery Services leads the project management discipline within the BST Global Solutions Group and is responsible for establishing the foundation for success. This role is responsible for a worldwide group of project managers, and leadership over the project planning, organization and delivery of the portfolio of BST Global solutions.

**Essential Functions**

* **Project Management Discipline**

+ Owner of project management practices, procedures and tools for the Solutions area

+ Joint ownership with the other services leaders of Software Solutions Delivery

+ Compliance and continued development of all Group policies and procedures.

* **Project Delivery and Oversight**

+ Support the project managers with the framework of each project

+ Provide oversight to the project managers as they deliver their respective projects

+ Collaborate with each project manager to assess, manage and mitigate risk associated with each project.

+ Provide insight into overall resource capacity management against the on-going project demands

+ Negotiate cross-group resource utilization with peers to accommodate anticipated peaks in demand

+ Collaborate with leadership on project planning, resourcing, risk management and quality management

+ Inform immediate supervisor of all relevant implementation and client issues and concerns

+ Attend and participate in critical implementation meetings, including workshops, testing sessions and steering committee meetings per the project plan

+ Review and approve the setup and maintenance of implementation projects in company project systems

* **Solutions Leadership Team**

+ Deliver successful projects from a quality and financial perspective, which results in referenceable Clients

+ Drive achievement of revenue and utilization targets on a monthly and annual basis

+ Serve as an active member of the Solutions leadership team

* **Personnel Management**

+ Own the hiring process for new project managers

+ Execute daily leadership and supervision of project managers and their related performance

+ Implement training, professional development and career planning for project managers

+ Foster a positive and team-oriented work environment for their implementation team

* **Other responsibilities**

+ Complete weekly timesheets and expense reports in a timely manner

+ Manage other projects and special initiatives as required

**Skills & Competencies**

* Excellent presentation development and delivery skills for the creation of professional and compelling collateral

* Proactive and transparent communication style

* Strong attention to detail

* Flexibility and willingness to help in other areas as priorities shift

* Ability to effectively operate with minimal supervision while still keeping leadership informed

* Ability to manage teams in alignment with BST Globals mission, strategy and values

* Excellent organizational skills and the ability to effectively prioritize and multi-task

* Outstanding communication skills, both written and verbal

* Ability to engage client and BST Global executive leadership on key project-related topics

* Desire to drive forward progress, deliver results and exhibit personal accountability

* Ability to establish relationships with Client executive leadership

* Strong collaborative skills when working with multiple roles and groups across the company

* Ability to motivate a team to perform

* Excellent analytical and problem-solving skills with a high aptitude to learn

* Understanding of and experience with standard ERP implementation methodologies

* Ability to identify and formulate mitigation strategies for project issues and risk

* Ability to work successfully in a fast-paced, collaborative team environment

* High proficiency in Microsoft Office Products

**Education or Prior Work Experience**

* Bachelors degree in Finance, Accounting, or Technology related area

* 15+ years in technology consulting

* Project delivery experience

* Software delivery experience preferred

* PMP preferred

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**Reports to**

Group or Team Manager/Director

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**Number Supervised**

Up to 10

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**Travel**

Up to 50%

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**Classification**

Exempt

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**Work Environment**

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

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**Physical Demands**

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand. walk. use hands to finger, handle or feel. and reach with hands and arms.

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**Accessibility Statement****Compliance status** We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the websites UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the websites HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

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**Screen-reader and keyboard navigation** Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the websites functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Heres how our website covers some of the most important screen-reader requirements:

- **Screen-reader optimization:** we run a process that learns the websites components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.

Additionally, the background process scans all of the websites images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (op