Member Consultant

1 week ago

Spokane, United States STCU Full time
Company Description

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine's Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members' lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits:
• Paid time off-plus 11 paid holidays
• Medical, dental, vision and life insurance
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

An overview of the benefits can be found here.
Salary range: $21.22 - $29.70 per hour

Job Description

**Hours: This position is a job share with another employee. The rotation of days rotates each week. One week you would work Wednesday through Friday and then the next week would be Thursday/Friday. The hours worked on those days are 8:15 to 5:15 p.m.

The Member Consultant creates unparalleled in-person experiences for existing and prospective consumer members that interface with STCU through our retail locations. By conducting interactive and collaborative interviews at new member origination, subsequent account maintenance and transactional requests, the Member Consultant will identify opportunities to expand existing relationships while positioning STCU as a first-choice market leader and the primary financial institution for the members they serve.

Core Job Requirements/Outcomes
  • Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCU's balancing standards and proper dual control.
  • Originate and expand member relationships by conducting an in-depth and personalized review of the members financial position. This is achieved by interviewing and finding opportunities to recommend product and services that meet the members financial goals.
  • Exceed service expectations by creating unparalleled member experiences and excellence with every interaction; taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.

Other Essential Functions
  • Demonstrate competency and an in-depth knowledge of all consumer, fiduciary deposit products, services and systems and accounts types including checking, savings, CD's and IRA's and lending products to open and conduct required account maintenance.
  • Meet or exceed monthly branch goals including the promotion of ancillary products and submitting partner referrals by showcasing the added benefits and impact to the member
  • Build and maintain trust by confidently answering member questions and finding appropriate resolutions for a variety of complex or technical issues
  • Engage in genuine and inquisitive conversation to identify best match products and services that fulfill unstated needs and deepen the member relationship
  • Embody the principles of Everyday Personal Leadership in order to develop and maintain strong and productive working relationships at all levels of the organization.
  • Position may also process cash transactions based on the needs of the location.

Qualifications

Education: High school diploma or equivalent required.

Job Experience: Minimum two years' experience as a Teller, new accounts or service representative in a financial institution required. Equivalent experience in a sales/service position in a retail establishment may be considered. Demonstrated proficiency at STCU in a similar role may also be considered.

Software Skills: Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands: May be asked to travel to other STCU locations.

Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.

Additional Information

Ready to apply? Click on I'm interested

  • Member Consultant

    2 weeks ago

    Spokane, United States Spokane Teachers Credit Union (STCU) Full time

    Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine's Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our...

  • Member Consultant II

    6 months ago

    Spokane, United States BECU Full time

    As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we...

  • Member Consultant

    1 week ago

    Spokane, United States Spokane Teachers Credit Union (STCU) Full time

    Company Description STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine's Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our...

  • Member Consultant

    1 day ago

    Spokane, United States STCU Full time

    Company DescriptionSTCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine's Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our...

  • Membership Sales Consultant

    1 day ago

    Spokane, United States Muv Fitness Full time

    Müv Fitness is in the RESULTS business! With our expansion plans, hiring quality staff is essential for our growth! A Müv Fitness Consultant has to be the best in the business. A Fitness Consultant is the first contact a potential member will have with our company. The member makes their first impression of our gym based on the interaction they have with...

  • Bathroom Sales Consultant

    1 week ago

    Spokane, Washington, United States Bath Planet Full time

    Showroom Specialist/Customer Service AgentAt Bath Planet, we're seeking a highly motivated individual to fill the role of Showroom Specialist/Customer Service Agent. As a key member of our team, you will be responsible for engaging potential customers, educating them about our products, and setting up appointments for In-Home Design Consultations.Key...

  • HVAC Building Sales Consultant

    5 days ago

    Spokane, Washington, United States Johnson Controls Full time

    About the RoleJohnson Controls is seeking a skilled HVAC Building Sales Consultant to join our team. As a key member of our sales team, you will be responsible for selling our Building Efficiency offerings to mechanical contractors, designers, and consulting engineers.Your Key ResponsibilitiesSell Johnson Controls' Building Efficiency offerings persuasively,...

  • Membership Sales Consultant

    2 weeks ago

    North Spokane, United States Muv Fitness Full time

    Müv Fitness is in the RESULTS business! With our expansion plans, hiring quality staff is essential for our growth! A Müv Fitness Consultant has to be the best in the business. A Fitness Consultant is the first contact a potential member will have with our company. The member makes their first impression of our gym based on the interaction they have with...

  • Solar Energy Consultant

    1 week ago

    Spokane, Washington, United States Blue Raven Solar Full time

    **Sales Opportunity with Blue Raven Solar**We are a rapidly growing top-selling solar company seeking an experienced and results-driven Solar Energy Consultant to join our team. As a key member of our sales force, you will be responsible for managing the entire sales process from start to finish.About Us:Blue Raven Solar has been named one of the top 20...

  • Pharmaceutical Consultant Specialist

    1 week ago

    Spokane, Washington, United States Lifelancer Full time

    About the RoleWe are seeking a highly skilled Pharmaceutical Consultant Specialist to join our team at Lifelancer. This is an exceptional opportunity for a motivated and experienced professional to work on challenging projects that impact the pharmaceutical industry.Job DescriptionThe Pharmaceutical Consultant Specialist will be responsible for delivering...

  • Client Relationship Consultant

    6 months ago

    Spokane, United States Banner Bank Full time

    Please take time to review Banner Bank's Consent & Privacy notice before applying.Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital...

  • Pharmaceutical Consultant Expert

    1 week ago

    Spokane, Washington, United States Lifelancer Full time

    About the Role:Cambia is seeking a skilled Pharmaceutical Consultant to join our team. As a member of our pharmacy services team, you will provide expert clinical guidance and decision-making support to optimize medication choices for efficacy, safety, and affordability.Key Responsibilities:Evaluate prior authorization requests, appeals, and retrospective...

  • Client Relationship Consultant

    6 months ago

    Spokane, United States Banner Bank Full time

    Job DescriptionPlease take time to review Banner Bank's Consent & Privacy notice before applying.Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,...

  • Physician Consultant

    5 days ago

    Spokane, Washington, United States Provider Solutions & Development Full time

    We are seeking a dedicated Internal Medicine hospitalist consultant to join our team at Providence St Luke's Rehabilitation Medical Center. This part-time role involves providing medicine consultation and support for a diverse patient population admitted for acute rehabilitation.This role requires approximately 20 hours of work per week, Monday through...

  • Sales Associate

    2 months ago

    Spokane, United States Zales Full time

    Zales - Spokane, WA [Sales Associate / Team Member] As a Sales Associate/Jewelry Consultant at Zales, you'll: Be responsible for providing a superior experience to the valued customers; Engage customers in conversation to understand their needs and desires; Present merchandise and share detailed information regarding features and benefits of products;...

  • Travel Nurse RN Consultant

    1 week ago

    Spokane, Washington, United States Solomon Page Full time

    We are seeking a highly skilled and compassionate Registered Nurse to join our team in Spokane, Washington. As a Travel Nurse RN Consultant, you will have the opportunity to provide exceptional patient care and contribute to the success of our healthcare organization.About the RoleThis 13-week assignment is available starting January 6th, 2025, and offers a...

  • Bilingual Russian Retail Sales Consultant SPOKANE VALLEY

    2 months ago

    Spokane, United States AlienVault Full time

    Job Overview Job Description:$2000 Sign-On Bonus offered.Not applicable to internal employees. To be eligible you must be hired by AT&T for the location(s) listed. AT&T reserves the right, at its discretion, to pay your bonus payments after 90-days of your first date of employment and the second payment after you complete 180 days of employment. Your receipt...

  • Bilingual Russian Retail Sales Consultant SPOKANE VALLEY

    2 months ago

    Spokane, United States AT&T Full time

    **Job Description:** **$2000 Sign-On Bonus offered.** **Not applicable to internal employees.** **To be eligible you must be hired by AT&T for the location(s) listed. AT&T reserves the right, at its discretion, to pay your bonus payments after 90-days of your first date of employment and the second payment after you complete 180 days of employment. Your...

  • Fitness Sales Consultant

    1 week ago

    Spokane, Washington, United States Orangetheory Fitness Full time

    About Orangetheory FitnessWe're a science-based fitness studio that offers a unique, high-energy workout experience. Our mission is to help people live healthier, more vibrant lives.Job SummaryWe're seeking an enthusiastic and motivated Fitness Sales Associate to join our team in Spokane, WA. As a Fitness Sales Associate, you will be responsible for greeting...

  • Locum - Medical Oncology Physician

    4 weeks ago

    Spokane, United States Weatherby Healthcare. Full time

    If this opportunity sounds right for you, give us a call today to speak with an expert Weatherby consultant for details. Must have active state license BC or BE required Weekdays, Days, Call 15 - 20 patients per day, 2 new consults per day Hematology and solid tumor Credentialing needed DEA needed Paid malpractice insurance; pre-paid travel and housing...