Desktop Support

2 weeks ago


Saint Louis, United States VDart, Inc. Full time $19 - $21
*Job Title: Desktop Support*

Make sure to apply with all the requested information, as laid out in the job overview below.

*Location: Clayton, MO (Onsite)*

*Primary Responsibilities & Competencies*

Provide customer service support to both internal users, external customers, and vendors.

Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.

Maintains detailed and accurate records in workload management, asset management, and administrative applications.

Provides tier I and II support in all areas of the organizational service portfolio.

Provides excellent customer service to all levels of employees including customers, peers, and leadership.

Accurately follows documentation and checklists to ensure efficiency and consistency.

Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.

Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.

Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.

Self-directed once assigned work and functions with considerable independence.

Shows an interest in learning more advanced aspects of the functional skills.

Actively maintains a level of self-study related to technology and customer service.

Able to communicate with the customer in non-technical terms so the users can understand.

*Qualifications*

Associate degree in relevant field technical support experience or experience in lieu of a degree.

Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.

Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.

Familiarity with general networking and customer/server concepts.

Job Type: Contract

Pay: $19.00 - $21.00 per hour

Schedule:
* Day shift

Work Location: In person

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