Director, Customer Engagement Platforms
1 week ago
Job Overview: Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. The Director, Customer Engagement Platforms (CEP) will be responsible for overseeing the development, implementation, and optimization of customer engagement platforms, starting with, but not limited to, Otsuka’s Medical Affairs Disease State Engagement platforms (PsychU, PsychUsim, ADPKDsim, and NephU). Reporting to the Sr. Director for Engagement and insights Excellence, the Director will manage the Customer Engagement Platform Team, collaborate with cross-functional groups, drive innovation, and ensure our communities’ success. Additionally, this role will keep up to date and provide recommendations on engagement tactics and tools to drive future activities. This position requires a deep understanding of customer engagement strategies and tactics, knowledge on engagement platforms and tools, and the ability align our platform initiatives to corporate, above brand and medical strategies. This successful candidate will need strong project management skills, proficiency in team management and team building, and the ability to effectively collaborate cross-functionally to provide high-quality educational resources paired with the best-in-class delivery mechanism needed for today’s healthcare professionals, caregivers, and patients. Key Responsibilities Include: Strategy Execution : Execute the overarching customer engagement strategy on current and future engagement platforms, aligning medical/business objectives. Platform Management : Lead the management and optimization of customer engagement platforms, including marketing automation and analytics tools. Team Management : Lead a high-performing team of operational specialists, including webinar production, medical writing, and customer service engagement specialists. Data-Driven Insights : Utilize data analytics and insights to continuously improve engagement strategies and measure performance against KPIs. Technology Integration : Stay updated on the latest customer engagement technologies and trends, identifying opportunities for implementation. Budget Management: Manage the budget for customer engagement initiatives, ensuring cost-effective solutions. Continuous Improvement: Stay informed about the latest developments in disease research and medical education. Seek feedback from users and stakeholders to identify areas for improvement. Implement enhancements and updates to meet evolving educational needs and align with future Omnichannel initiatives. Qualifications: BS or BA in Marketing, Communication, Information Technology, or a related field required. Advanced degree or equivalent experience (at least 8 years’ experience in pharmaceutical or related industry consulting experience) preferred. Preferred experience managing website communities or pharmaceutical educational programs. Experience with social media and web analytics (e.g., Google analytics) preferred. Proven track record of at least 7-10 years in customer engagement, corporate communications, or related roles, using various engagement platforms. Strong leadership and team management skills. Proficiency in customer engagement platforms and tools. Exceptional analytical and problem-solving abilities. Excellent communication and interpersonal skills. xhuatnn Strategic thinker with a results-oriented mindset. Experience working in remote or hybrid teams is a plus
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Director, Tech Lead, Data Platform
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Princeton, United States Proclinical Staffing Full timeDirector, Tech Lead Ready to lead projects that bring life‑changing treatments to the world? Join our client at the forefront of pharmaceutical innovation and make a difference! Proclinical is seeking a Director, Tech Lead to design and implement scalable, cloud‑based data solutions. Responsibilities This role focuses on integrating advanced tools and...
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Princeton, United States Princeton University Full timeOverview The Associate Director, Athletics for Strategic Engagement will drive the creation of and oversee a broad strategy that promotes and its various programs utilizing a multi-faceted approach, including grassroots marketing, relationship building, advertising and engagement initiatives, sales planning, and fan experience while working closely with the...
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Principal, Customer Engagement
1 week ago
Princeton, NJ, United States Trinity Life Sciences Full timeA member of the Leadership Team, the Principal fulfills a key management role at Trinity. This individual will work as an engagement leader on client projects, a strategic leader on talent/staff management, and an intellectual leader for further expanding the firm's capabilities. More specifically, s/he will be responsible for marketing and branding the...
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Principal, Customer Engagement
2 weeks ago
Princeton, NJ, United States Trinity Life Sciences Full timeA member of the Leadership Team, the Principal fulfills a key management role at Trinity. This individual will work as an engagement leader on client projects, a strategic leader on talent/staff management, and an intellectual leader for further expanding the firm's capabilities. More specifically, s/he will be responsible for marketing and branding the...
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Principal, Customer Engagement
2 weeks ago
Princeton, NJ, United States Trinity Life Sciences Full timeA member of the Leadership Team, the Principal fulfills a key management role at Trinity. This individual will work as an engagement leader on client projects, a strategic leader on talent/staff management, and an intellectual leader for further expanding the firm's capabilities. More specifically, s/he will be responsible for marketing and branding the...
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Principal, Customer Engagement
5 days ago
Princeton, NJ, United States Trinity Life Sciences Full timeA member of the Leadership Team, the Principal fulfills a key management role at Trinity. This individual will work as an engagement leader on client projects, a strategic leader on talent/staff management, and an intellectual leader for further expanding the firm's capabilities. More specifically, s/he will be responsible for marketing and branding the...
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Principal, Customer Engagement
6 days ago
Princeton, NJ, United States Trinity Life Sciences Full timeA member of the Leadership Team, the Principal fulfills a key management role at Trinity. This individual will work as an engagement leader on client projects, a strategic leader on talent/staff management, and an intellectual leader for further expanding the firm's capabilities. More specifically, s/he will be responsible for marketing and branding the...
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Principal, Customer Engagement
3 days ago
Princeton, NJ, United States Trinity Life Sciences Full timeA member of the Leadership Team, the Principal fulfills a key management role at Trinity. This individual will work as an engagement leader on client projects, a strategic leader on talent/staff management, and an intellectual leader for further expanding the firm's capabilities. More specifically, s/he will be responsible for marketing and branding the...
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Director, Tech Lead
4 weeks ago
Princeton, United States Genmab Full timeDirector, Tech Lead - Data PlatformAt Genmab, we are dedicated to building extra[not]ordinary futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where...
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Associate Director, Field Medical
2 weeks ago
Princeton, United States NY Staffing Full timeWorking With UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...
