Manager, Stroke Program

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The role of Stroke Program Manager is one of educator, collaborator, subject matter expert and change agent. In conjunction with the Stroke Program Medical Director, and Physician Leads, the Stroke Program Manager maintains and implements new Standards, Elements of Performance and recommendations from The Joint Commission (TJC) and the American Stroke Association – Get With the Guidelines (AHA-GWTG) as well as knowledge of evidence-based practice changes. The incumbent will be responsible for overseeing and providing overall leadership of the stroke program. The Manager is responsible for continuous accreditation readiness activities and quality assurance activities for the health system in close collaboration with senior management within the Department, and other identified leaders. This includes the frequent and ongoing identification and monitoring of quality indicators and outcomes, coordinating and analyzing data, and establishing and achieving hospital wide as well as department specific objectives of the programs consistent with the mission and vision of the organization. Facilitates continuous collaboration with the risk management and safety programs, as well as compliance with TJC standards and other regulatory agencies.

Clinical Practice including advanced assessment skills, facilitates Evidence Based Practice across all disciplines in accordance with the most current and up-to-date Stroke Guidelines, acts as a resource for staff and providers in developing and implementing a plan of care, maintains current knowledge and competency in the management of stroke patients in professional practice.

Maintains a written Stroke Management Plan, along with related policies and procedures, consistent with the mission and vision of the organization and in compliance with the TJC and other regulatory agency standards.

Conducts reviews of the effectiveness of the Stroke Management Plan and related Policies and Procedures, and reviews and revises the Plan, its Program Goals and Objectives, and all related Policies and Procedures as necessary.

Participates in the development of, and continuously monitors, an internal reporting structure for quality management and related activities under the direction of senior management. Ensures the timely reporting of quality data to appropriate individuals through a systematic and defined multidisciplinary process.

Assists committees and departments with PI planning, organization, design of monitoring systems, implementation of study topics and follow-up activity, as necessary. Coordinates timely reporting through a defined, formal reporting structure.

Educates faculty, administration and staff in the identification of opportunities for improvement and methods of collecting, analyzing, and reporting of findings and improvement strategies.

Identifies learning needs of professional staff and patients, provides education to advance staff, patient, and their families’ knowledge, collaborates in the development and implementation of the interdisciplinary education plan.

Collaborates with Information Technology, Risk Management, Regulatory Compliance, Healthcare Quality, and Environment of Care Safety Officer in the identification of opportunities for improvement in the areas of clinical quality and patient safety.

Manages the timely submission of patient care data into AHA-GWTG Stroke Registry for TJC. Analyzes findings and implements appropriate interventions to demonstrate improvements in quality outcomes.

Participates in the creation and ensures the effectiveness of efficient systems, primarily those having a direct impact on the health care system enterprise and patient care.

Ensures regulatory agencies are contacted to proactively verify and clarify expectations, with Leadership approval.

Works closely with senior management in the development, attainment, and evaluation of metrics /outcomes, and makes recommendations.

Collaborate with a broad range of clinicians and professionals on quality improvement initiatives and quality of service provided and take responsibility to lead the implementation of quality improvement initiatives for the assigned service line/group.

Provides stroke related education to internal and external audiences, including planning and participating in educational programs targeting hospital personnel and EMS providers in the local and regional communities. Includes training and coaching of new staff.

Prepare comprehensive documentation to support all related activities.

Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor’s Degree in Nursing

Master of Science in Nursing, preferred

Certification and Licensing:

State of Florida Registered Nurse

BLS

ACLS

ABNN-C, Neuroscience RN is optional

ABNN-C, Stroke RN is optional

Experience:

Minimum 5 years of related experience

Experience caring for monitoring acute stroke patients.

Knowledge, Skills and Behaviors:

Commitment to University Values: Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, Teamwork.

Excellent technical skills: Demonstrated competency in computer applications, inclusive of the ability to learn new applications and programs; excellent typing skills.

Excellent interpersonal skills: Ability promote and sustain outstanding interpersonal and customer service skills (verbal and written) while accepting responsibility to ensure all working relationships are respectful and professional.

Excellent critical thinking skills: Ability to consistently apply independent and critical thinking skills to solve problems and escalate problems.

Ability to be self-directed while successfully managing the prioritization and execution of multiple deadline-driven projects simultaneously.

Excellent attention to detail: Demonstrated ability to accurately review and enter data.

Excellent organizational skills: Demonstrated ability to organize projects and tasks and see details through to completion with minimal supervision.

Excellent communication and presentation skills: Ability to clearly, effectively, and respectfully communicate questions, ideas, and solutions verbally and in writing to a broad spectrum of specialized skill and clinical experience.

Ability to conform to shifting priorities, demands, and timelines comfortably.

Ability to ensure consistent and accurate adherence to established workflows and processes.

Required ability to sustain mature judgement and maintain strict confidential information and patient confidentiality as mandated by HIPAA, and University policies, respect the rights and privacy of others at all times.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H13

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