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Front Office Representative

2 months ago

Gainesville, United States United Digestive Full time
GENERAL SUMMARY OF DUTIES

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Responsible for assisting physicians and management with all clinical, clerical and organizational tasks revolving around patient care. Coordinates patient check-in procedure, collects patient payments, and manages all information necessary for patient visit.
RESPONSIBILITIES
Duties include but are not limited to:
Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed
Ensures patient information is complete and accurate; updates patient profiles and scans required documents in the EMR if necessary
Collects co-payments and outstanding balances
Manages patient monies collected and closes batches at end of day
Provides necessary release and HIPAA forms to patient for completion and signature
Informs clinical staff or other appropriate parties of patient arrivals
Generates fee tickets when patients arrive and assembles patient charts for next day visits
Ensures patient referrals are obtained as required by managed care plans
Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area
Maintains clean and orderly waiting area; coordinates patient movement, reports problems or irregularities to Practice Manager
Meets or exceeds quality and productivity standards as set by the Practice Manager
Answers emails and voicemails and returns patient calls in a timely and efficient manner
Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
Participates in staff meetings as directed by the Practice Manager
Participates in marketing activities as directed by the Practice Manager
Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager
Any other duties and/or special projects as assigned

REQUIRED EDUCATION, SKILLS, AND EXPERIENCE
High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Front Desk representative must be computer literate and able to operate an EMR and multiple Microsoft Office applications.

ADDITIONAL SKILLS AND EXPERIENCE
Front Office Representative must be able to:
Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
Displays a professional outgoing warm and helpful attitude
Possesses compassion for dealing with people who are ill and need help
Plan, prioritize, and complete multiple tasks as delegated by the Practice Manager
Work under pressure; assess, respond, and communicate issues in a timely manner
Communicate clearly with patients and coworkers through the telephone, email, and in-person
Interpret and apply clinical and non-clinical policies and procedures
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment; travel as business needs require