Systems Support Specialist

2 weeks ago

Whitestown, United States CFS Full time

Learn more about the general tasks related to this opportunity below, as well as required skills.Systems Support Specialist Full-Time | On-site - Whitestown, IN | $55,00 - $63,000/year We are seeking an experienced System Support Specialist to join our IT team. This senior-level role provides advanced technical support for computers, mobile devices, systems, and network infrastructure. The ideal candidate has strong troubleshooting skills, experience working in enterprise environments, and a passion for improving IT operations through automation and best practices. If you excel in fast-paced environments, enjoy solving complex technical problems, and are committed to delivering excellent customer service, we encourage you to apply. Responsibilities Act as an escalation point for advanced issues involving hardware, software, networking, and mobile devices. Identify recurring problems, conduct root cause analysis, and implement long-term solutions. Work closely with IT teams, internal departments, and vendors to resolve technical incidents. Develop and implement automation to streamline routine IT processes. Lead or participate in IT projects including system upgrades, network configuration, and security improvements. Assist with deploying and managing enterprise systems such as cloud services and virtualization platforms. Support backups, restorations, and disaster recovery procedures. Manage IT assets, procurement, and configuration of hardware and software. Monitor and respond to system security alerts and ensure compliance with IT security standards. Install and maintain network cabling (Ethernet and fiber), perform patching, and maintain organized cabling infrastructure. Maintain and apply knowledge of current cybersecurity threats and implement required updates. Create technical documentation and contribute to a shared knowledge base. Provide clear, timely communication to end-users and explain technical concepts in understandable terms. Participate in on-call rotations, including after-hours or weekend support when needed. Maintain reliable attendance and flexibility during emergencies or urgent issues. xhuatnn Reliable transportation required. Qualifications Required: Minimum 3 years of experience in enterprise-level IT support Strong problem-solving and critical-thinking ability Excellent written and verbal communication skills Ability to multitask and work effectively under pressure Experience supporting diverse user environments Strong organizational skills and attention to detail Preferred: Associate degree in Information Technology or related field Certifications such as: Microsoft Desktop/Cloud certifications CCNA, CompTIA A+, Network+ ITIL Experience with cloud platforms, virtualization, and enterprise systems Multilingual skills #ZRCFSTECH #LI-JB123 #INNOV2025Click here to apply online

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