IT Field Administrator

Job Purpose

Ensure all your application information is up to date and in order before applying for this opportunity.

Provide IT support for multiple facilities.

Req ID

9963BR

Work Location Options

Alternative locations: Cincinnati, OH; Louisville, KY

City

Mayfield

State:

Kentucky

Company Description

Railroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success
As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions – whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.
Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting progressrail.com.

Key Job Elements

• Solves common user problems in real time, including software functionality; data communication/network troubleshooting and installation, PC and network configuration; operating systems and browser related issues;
• Support end users with their computer related concerns through both on-site and remote mechanisms;
• Perform system upgrades, new system set up, configuration and installation;
• Installation of software for various computer applications / programs and then routinely testing them to ensure they are functioning appropriately;
• On-going maintenance, system checks, security set up and support for existing systems and their related peripheral equipment;
• Ability to maintain, install and configure LANs, network cabling, network communication protocols such as TCP/IP;
• Ensure PC protection packages are in place and operating appropriately (firewall, anti-virus, malware, etc.);
• Perform accurate and timely updates of tickets in the company tracking system;
• Prioritize production-critical issues and escalate issue(s) to the appropriate technical staff;
• Develop and keep up to date facility network diagrams;
• Develop project plans as needed and keep them up to date;
• Work with PRS personnel both local and remote to a location as well as I.T. staff and vendors on business-critical projects relating to a particular location;
• Put together and keep up to date site documentation and on-site notebooks locally at the site and in a centrally accessible file structure;
• Assist with the maintenance of server-based applications /services to include customer / business required and infrastructure required applications;
• Assist in WAN maintenance, installation, and configuration;
• Assist in the monitoring of backup processes to ensure their success;
• Assist in the inventory of all hardware and software resources;
• Travel to both domestic and international locations.

Education / Training

• Information Technology related degree or equivalent experience required.

Qualifications and Experience

Required:
• Network experience to include LAN, network cabling and network protocols to include TCP/IP;
• System configuration, maintenance, and support experience;
• Familiarity with Microsoft products including Office 365;
• Microsoft Server experience;
• Microsoft Exchange Client experience;
• Proven organization and communication skills;
• Ability and willingness to travel, work remotely and independently;
• Must be able to communicate effectively with others, both orally and in writing;
• Ideal candidates are flexible, self-motivated, and self-managing, with a strong sense of team and the ability to also work independently;
• Good customer interaction skills;
• Safety conscious.

Preferred:
• Application development & support experience;
• ServiceNow ITSM & ITIL;
• Familiarity with Linux;
• WAN experience;
• SAN experience;
• VM Ware experience;
• CAD / CAM application experience.

Essential and Physical Activities Functions
• Strength – Position typically involves work in a standard office environment;
• Motion – Constant sitting. Occasional standing and walking;
• Vision/Hearing Requirements – Occasional verbal communications, including both talking and hearing;
• Work Environment – Position is consistent with standard office environment;
• Emotional Demands – Requires ability to work with a team to accomplish mission success;
• Safety – Position includes safety requirements consistent primarily with a standard office environment.

Benefits

Competitive Salary
401(k) plan with up to 6% company match (no waiting period with immediate vesting)
Medical/Dental/Vision/Life/Disability Insurance
Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
Flexible Spending Accounts
Paid Vacation
Paid Holidays
Paid Time-Off (PTO)
Employee Assistance Plan
Education Assistance Program
Employee Recognition Programs
Site specific Production and Incentive Plans
Site specific Step and Skill Level Wage Adjustment Plans
Site Specific Relocation and Sign-on Bonus Programs

*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.

EEO

Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities

Job Category

Information Technology

PRS Facility Location

Mayfield, KY Locomotive - 260

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