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Customer Support Specialist
4 weeks ago
Overview Join to apply for the Customer Support Specialist role at Epic Aircraft. Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.Epic Aircraft is a leading manufacturer of high-performance, all-carbon-fiber, single-engine turboprop aircraft. Our commitment to innovation, safety, and excellence has established us as a key player in the aviation industry. Headquartered in Bend, Oregon, we offer a vibrant work environment surrounded by natural beauty and outdoor recreational opportunities. We are seeking talented and creative individuals who are interested in pursuing a career in the aerospace industry. What You'll Do Coordinate communication between aircraft owners and service centers throughout maintenance events Generate and distribute quotes, work orders, and invoices Track inspection due dates, logbook entries, and regulatory compliance Manage and route AOG support requests, following through on logistics Assist in onboarding new owners, including documentation and training program access Escalate technical concerns to appropriate internal departments (Field Support, Engineering) Document service history and customer touchpoints in the CRM system Support warranty tracking and submission workflows What You Bring To The Team 2+ years in customer service, aircraft maintenance admin, or aviation-related operations A&P license is highly desirable PT6 or turbine experience is highly desirable Aviation background preferred (especially General Aviation or maintenance support) Strong communication and organizational skills Comfortable interfacing with aircraft owners/operators and technical staff Detail-oriented, self-directed, self-motivated, and prompt Strong time management skills Friendly personality and good communication skills Ability to stay organized and deliver in a fast-paced environment Basic computer skills Must be authorized to work in the U.S. for any employer without sponsorship now or in the future What's In It For You Entry to mid-level Customer Technical Support position Competitive wages: Contingent upon experience On-the-job training and advancement opportunities Shift: Monday to Friday 7:30 am 4:00 pm Three weeks of paid time off, including a paid week off between Christmas and New Year Seven paid holidays Discretionary year-end bonus 100% paid health, vision, and dental benefits for employees & 50% for dependents 401K retirement plan with a 3% matching program Pay increases based on performance Friendly team environment and company events Note: Relocation will not be provided for this position Epic Aircraft does not accept 3rd party agency staffing/hiring solicitation requests. Seniorities and Employment Type Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Aviation and Aerospace Component Manufacturing Referrals increase your chances of interviewing at Epic Aircraft. Get notified about new Customer Support Specialist jobs in Bend, OR. #J-18808-Ljbffr
