Patient Financial Counselor

16 hours ago

Topeka, United States Stormont-Vail HealthCare, Inc. Full time $19
*This position requires you to be in the office everyday, no remote or hybrid schedules. *

If you want to know about the requirements for this role, read on for all the relevant information.

*A Brief Overview*
This role involves reviewing and assisting uninsured and underinsured individuals to find payment sources for hospital bills. It requires professional interaction with patients, families, physicians, staff, insurers, and employers to identify potential third-party payment options. The primary goal is to enhance customer satisfaction by addressing financial concerns without disrupting the patient's continuum of care.

*Education Qualifications*
* High School Diploma / GED Required
* Associate's Degree Preferred

*Experience Qualifications*
* 3 years Healthcare financial services, healthcare registration services or related healthcare experience. Required

Skills and Abilities
* Working knowledge of basic medical terminology. (Preferred proficiency)
* Detailed knowledge of major third-party billing and contract requirements. (Required proficiency)
* Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Superior written and oral communication skills. Ability to effectively present information and respond to questions from management, physicians, employees and the general public. (Required proficiency)
* Exhibits a positive attitude with a professional and pleasant demeanor when communicating with all customers and providing information. (Required proficiency)
* Keyboarding skill or typing skill of at least 30 wpm. (Preferred proficiency)

*What you will do*
* Researches and identifies payer sources for uninsured or underinsured patients.
* Assists patients with applications for health coverage (e.g., Medicaid, Medicare, COBRA, Disability).
* Refers qualifying accounts to outside vendors for coverage review and application support.
* Monitors and follows up on patient accounts pending application results.
* Acts as a resource for patients, families, and staff on coverage-related matters.
* Documents assistance, progress, and outcomes in patient accounts accurately and promptly.
* Stays updated on federal and state healthcare laws and regulations.
* Ensures customer concerns are addressed per organization policies, maintaining patient and employee confidentiality.
* Identifies and reports customer service issues and system problems, assisting with improvements as needed.
* Completes mandatory training and reviews government/third-party payor updates.

Job Type: Full-time

Pay: From $18.74 per hour

Expected hours: 40 per week

Benefits:
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Vision insurance

Work Location: In person

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