Mental Health Program Manager

The Position

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

*** Open Until Positions Are Filled***
This recruitment may close at any time, qualified candidates are encouraged to apply immediately.

The Board of Supervisors have authorized the following future salary increases:
5% on July 1, 2025

The Contra Costa Health Services Behavioral Health Division, in partnership with consumers, families, staff and community-based agencies, provides welcoming and integrated services for mental health, substance abuse, and other needs that promote wellness, recovery, and resiliency while respecting the complexity and diversity of the people we serve.

Behavioral Health is currently recruiting to fill 2 Mental Health Program Manager positions. Mental Health Program Managers plan, organize and manage mental health services; coordinate services with other agencies providing health and social services to the client population; supervise staff; and perform other related duties.

The first position is within our Housing Services and Continuum Development program which is responsible for administrative operations for the Housing Support Services team and development and maintenance of new and existing behavioral health capital resources. Administrative activities include overall responsibility for contract management for housing resources including locked, unlocked and supportive housing resources, state and federal infrastructure grant seeking and management, as well as division-wide project coordination for facility maintenance and capital project development. Responsibilities include coordination with internal and external stakeholders regarding the development of new housing and facility resources, oversee contract management staff, lead grant writing and grant management activities made available from the State and Federal government, manage and support housing services administrative activities and revenue management, provide subject matter expertise and oversight with regard to programs under the Behavioral Health Service Act Housing Component and ensure successful execution of stakeholder driven priorities developed through community planning processes.

The second position will work in Behavioral Health Administration managing and supporting all aspects of program planning, development, implementation and oversight for the Adult System of Care. Duties will include program evaluation and training, creating policies and procedures, facilitating meetings and projects, clinical contract monitoring, and supporting contractors as needed.

We are looking for someone who:

Handles stress well. You will need to remain calm under pressure while addressing demands from multiple sources
Is a team player. You will be responsible for providing effective and supportive feedback to team members
Is flexible. You will need to adjust quickly during periods of prolonged stress
Is focused. You will need to manage larger program goals without being distracted by less important matters
Has a leadership mindset. You will lead a team through service and support of their work and efforts
What you will typically be responsible for:

Auditing the staff’s adherence to standard work and workflows
Providing feedback to the team regarding performance and understanding of workflows
Reporting on the team’s compliance with workflows
Facilitating improvement meetings, staff meetings and coaching staff on an individual basis
Hiring, training, onboarding new staff and maintaining personnel folders
Developing surveillance strategies for Key Performance Indicators, program requirements and compliance metrics
Reviewing critical clinical practices for patient and staff safety
Coordinating program activities with sister agencies across systems
A few reasons why you might love this job:

You will support the creation and maintenance of a healthcare system that supports patient and staff safety
You will work with a highly dedicated and diverse team of professionals who value the service of others
You will contribute to a dynamic organization that embraces creativity, learning, and mutual support
A few challenges you might face in this job:

You will need to provide support and structure for team members who provide direct service to populations experiencing complex needs
You will be responsible for analyzing and assessing complex problems that occur across and between professional disciplines
You will need to remain focused and organized in a fast-paced work environment
Competencies Required:

Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
Informing: Proactively obtaining and sharing information
Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
Handling & Resolving Conflict: Managing interpersonally strained situations
Leadership: Guiding and encouraging others to accomplish a common goal
Leveraging Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
Driving Results: Demonstrating concern for achieving or surpassing results against an internal standard of excellence
Managing & Facilitating Change: Addressing key factors that influence successful organizational change
Managing Organizational Complexity: Maneuvering through complex political situations and functions within the organization

Read the complete job description by clicking this link.
The eligible list established from this recruitment may remain in effect for six months.

Minimum Qualifications

License Required:
1. Possession of a valid California Motor Vehicle Operator's License. Out of state valid motor vehicle operator's license will be accepted during the application process.

2. Positions assigned to manage a mental health clinic or program which requires clinical supervision of staff must possess one of the following professional licenses:
Either:

a. A valid license issued by the State of California, Board of Behavioral Sciences as a:

Licensed Clinical Social Worker (LCSW), or
Licensed Marriage and Family Therapist (LMFT), or
Licensed Professional Clinical Counselor (LPCC); or

b. A valid license as a Psychologist issued by the State of California Department of Consumer Affairs, Board of Psychology.

Education: Possession of a Master’s degree from an accredited college or university with major in psychology, social work, counseling, public administration or a closely related field.

Experience: Three (3) years of full-time post-licensure experience, or its equivalent, providing mental health services in a behavioral health program or agency, one (1) year of which must have included supervising either a direct care program such as a public mental health clinic or inpatient facility, OR three (3) years of full-time experience or its equivalent, in mental health program administration, one (1) year of which must have included administrative responsibility for mental health programs/services and the supervision of subordinate staff.

** Please be sure to attach your CA Board of Behavioral Sciences license and degree to your application. **

Selection Process

Application Filing and Evaluation: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
Behavioral Consistency Questionnaire: Candidates that clearly demonstrate that they possess the minimum qualifications will be invited to participate in a behavioral consistency writing exercise. Candidates will be asked to provide written responses to scenario-based questions designed to evaluate candidates core competencies as they relate to the job. These competencies may include but are not limited to informing, actions & results focused, driving results, managing & facilitating change, handling & resolving conflict, and leadership. Candidates must achieve an average passing score on each of the competencies to pass the overall assessment and be placed on the eligible list. (Weighted 100%)
The assessments may be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to take the assessment.

Remote Exam/Evaluation:

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

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