Existing Client Management Analytics Manager

1 week ago

Charlotte, United States OneMain Financial Full time

We are looking for a Manager to join the Card Analytics team.  In this critical role, this leader will be responsible for growing the card business by having a significant responsibility within the Cards Existing Customer Management team, providing direct support for growing our existing customer engagement efforts.

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
 

In the Role

This role will have chance to pull the data, conduct deep analysis and investigation, apply critical thinking skills, draw insights from their work and leverage general business acumen to understand customer behavior. The successful candidate will be able to summarizes their work and communicates effectively to management.
 

Working with various partners, the role will also conduct ad-hoc analyses including customer segmentation, competitive analysis, sensitivity analysis and modeling, and performance monitoring.
 

A successful candidate will expand their competencies and grow their business and industry acumen, as well as demonstrate the ability to work on complex processes or projects across the end-to-end project cycle. They will gain knowledge to suggest new answers to old questions, develop insights and push the traditional boundaries of the lending industry.

  • Excellent communication skills and ability to influence leaders and peers across the organization

  • Ability to synthesize insights across different sources into a comprehensive and holistic strategy

  • Exhibits energy, curiosity, and ability to frame intelligent questions to uncover issues and spearhead the formulation of approach and methodology

  • Self-motivated and organized – a high degree of comfort managing multiple stakeholders and team members; strong collaboration and teamwork skills; and a problem-solver oriented toward achieving result

  • Utilize data query tools (i.e., R, SAS, SQL, MATLAB, Python) to inform Valuations curves

  • Drive profitable business growth via developing strategy optimization framework with full credit-cycle view

  • Implement Quality Control processes to ensure data accuracy 

  • Continually enhance existing processes and reporting through automation, quality control, presentation and insights

  • Effectively summarize and present results and insights to management

Requirements

  • Bachelor’s Degree (Graduate Preferred) in a quantitative discipline, such as Engineering, Statistics, Economics, Business Management or Computer Science is preferred

  • 3-5 years of experience in complex, data-driven problem solving

  • Strong SQL, SAS and Excel skills required; experience with multiple types of relational databases, BI tools/platforms, and/or additional programming languages is a plus

  • Innovative and capable of developing a highly analytical approach to solving problems

  • Lending or consumer finance industry experience preferred


Location: Hybrid | Charlotte, NC OR Wilmington, DE

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
 

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
 

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 
  • Up to 4% matching 401(k)   
  • Employee Stock Purchase Plan (10% share discount)   
  • Tuition reimbursement   
  • Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) 
  • Paid sick leave as determined by state or local ordinance, prorated based on start date 
  • Paid holidays (7 days per year, based on start date) 
  • Paid volunteer time (3 days per year, prorated based on start date) 

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