Technical Writer 2

2 days ago

Austin, United States Vaachi Systems Inc. Full time

About the job Technical Writer 2

Technical Writer 2 (100% Onsite)

Location: Austin, TX

Work Type: W2 (No Benefits)

Onsite: 1100 W 49TH ST, Austin, Texas 78757

Job Description

The Technical Writer will be responsible for:

  • Developing and maintaining user and technical documentation and project process documentation for Application Teams.
  • Understanding the users view of applications and/or technology and can put procedures in a logical sequence.
  • Providing expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications.
  • Drafting technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.
  • May be responsible for coordinating the display of graphics and the production of the document.
Additional job details and special considerations
  • Performs highly advanced (senior-level) technical writing under the director of the Section Director.
  • Coordinates the review, evaluation, composition, organization, and editing of technical documents, materials, and reports.
  • Participates in business analysis, process planning, and agency policy and procedure development and implementation.
  • Coordinates projects and teams' activities to achieve Section goals and objectives. Studies and analyzes operations and issues and prepares reports of findings and recommendations in the different points of service.
  • Prepares and assists in the preparation of administrative reports, studies, and specialized technical projects.
  • Provides consultative services and technical assistance to plan, implement, and monitor effective programs and services.
  • Works with program staff in determining trends and resolving technical issues.
  • Reviews and evaluates information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements.
  • Develops procedures and workflows.
  • Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
  • Attends work on a regular and predictable schedule and performs other duties as assigned.
Job Duties:
  • (30%) Conducts detailed studies and reviews, defines problems in areas such as administrative practices, workflow, and other business processes. Functions as a consultant to plan, implement and monitor effective business process improvement recommendations.
  • (25%) Develops management/workflow reporting tools for program areas. Compile and analyze statistical information to assist management in making informed decisions.
  • (20%) Assist with tracking the development and approval of business processes, systems, and reporting requirements. Coordinates with program and IT staff in discovery, development, and implementation of program systems.
  • (20%) Develop workflow procedures and provide training, technical assistance, and information-sharing to program staff.
  • (5%) Other duties as assigned: include but are not limited to actively participating and/or serving in a supporting role to meet the agencys obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. The division is an active partner in response activities. Such participation may require an alternate shift pattern assignment and/or location.
A successful Technical Writer will bring:

Knowledge:
  • Knowledge of business and management principles involved in business evaluation, strategic planning, resource allocation, leadership techniques, coordination of people and resources, and of project management principles and practices;
  • Familiar with computer systems and data systems, processes, and visualization tools;
  • Understanding of public administration and management techniques; program planning and implementation;
  • Knowlege of project management practices, principles, and processes;
  • Understanding of Software Development Life Cycle (SDLC) methodologies.
Skills:
  • Skilled in business, program, and system analysis;
  • Ability to developing goals, objectives, and procedures to monitor and evaluate progress;
  • Ability to create writing analyses, documentation, and reports;
  • Skilled in organizing and presenting complex information to a variety of audiences verbally and in writing;
  • Has the ability to identify problems, evaluate alternatives, and negotiate and implement solutions;
  • Ability to translate complex technical information verbally and in writing for non-technical audiences.
  • Ability to maintain excellent working relationships with all stakeholders to deliver multiple interdependent initiatives that span various stakeholders;
  • Devise effective solutions to administrative and fiscal barriers and problems;
  • Create concise, accurate reports; develop and evaluate policies and procedures;
  • Write and revise standards and procedures;
  • Assess and manage priorities;
  • Communicate clearly, concisely, and effectively;
  • Work in a team-approach collaborative environment;
  • Apply a critical and analytical approach to problem-solving;
  • Gather, assemble, and analyze facts;
  • Plan, organize, schedule, and monitor completion of assigned projects;
  • Work independently and to deliver results in an environment of broad, consultative management.
Requirements:
  • 4-7 years of experience in the field or in a related area.
  • Familiar with standard concepts, practices, and procedures within a particular field.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • A certain degree of creativity and latitude is required.
  • Works under limited supervision with considerable latitude for initiative and independent judgment.

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